Grand Metropark Bay Hotel Sanya

酒店很不錯，環境優美房間寬敞，交通也很便利，離漁村和大東海都不遠。依山傍海，適合度假遊玩。王旭樂經理幫我們辦理的入住，體驗很不錯，非常熱情，效率也高，好評！！！下次還會來住，也會給親戚朋友推薦，三亞遊玩性價比蠻高的酒店！！n

酒店位置不錯，離市區非常近，吃喝玩樂都非常方便，所以我訂了不含早的，各種外賣都能叫到，離遊艇碼頭忒近，三亞江河海都能一覽無遺，我最愛的夜店也在旁邊，太喜歡了。要説缺點的話，應該與時俱進，增加一些玩樂設施，此次入住感覺前台服務很好呀，很耐心也很貼心，也很友善，下次有機會再去還住，性價比不錯

入住維景酒店感覺特別好，辦理入住是小盧幫我辦理的，加了他好友。很多問題問他他都很耐心的回答，感覺就像是我的私人管家一樣。大力支持小盧的服務。

前台人員服務態度好，有禮賓小哥幫忙拿行李，測體温。自助口罩機用起來方便快捷。房間安排滿意，在高樓層，入住手續便捷。停車場是免費的。入住房間還有水果送，感覺到了用心。大唐寬敞，空間大。泳池也是免費的，還有免費無線網絡，退房賓客關係有小紀念品送，過幾天再來。

下午一點多到酒店辦理入住的 到房間就自己開了空調 幾分鐘後房間突然斷電 不知道什麼情況就打電話給客服 酒店安排了維修人員來看 進門一看就説我這個是房卡不是電卡 我想説電卡壓根兒就沒給我好嘛 又讓服務員給我送了張電卡上來 在房間待了大概一個小時以後空調顯示還是29度 打電話後服務員來看説是陽台門沒關緊熱氣進來了 讓我門關緊再等半小時看看 好吧 我等了倆小時到我出門也沒涼下來 大堂外都比我房間涼快 出門前特意到前台跟工作人員反映了房間空調問題 兩位工作人員正在接電話我也沒好意思打擾 他們也沒搭理我 電話都接完兩個我問有沒有人能處理才理 晚上十點多回到酒店發現房間還是29度 這就很讓人惱火了 又給客服打電話又轉到前台説是幫我換房間了 換房間了不知道通知我一下嗎 這個酒店的服務意識真的很差 一系列事情上沒有人跟我説一句對不起 不好意思 第二天相安無事又續住了一天 晚上回來比較晚兩點鐘還沒睡着 突然聽到滴水聲 床頂的煙感器***滴水 又是打電話來看然後大半夜換房間 酒店設施老化太嚴重 員工服務跟不上 像朋友説得白瞎了這麼好的地方

During my recent stay at a hotel booked through Trip.com, I encountered several issues that left me dissatisfied. Firstly, despite specifically booking a non-smoking room, the hotel had a noticeable smell of smoke throughout, indicating a failure to properly enforce non-smoking policies. Moreover, the hotel itself appeared to be quite old and in need of maintenance. On a positive note, the room service staff were helpful and responsive to my requests. However, I was disappointed to find out that the hotel's facilities were undergoing maintenance during my stay. This made it inconvenient for guests, especially families with babies, as there were multiple flights of stairs and a lack of baby-friendly amenities. Another disappointment was the lack of attention to detail in the restaurant. I observed that the tablecloths were not changed after guests finished their meals, which raised concerns about hygiene. Overall, my experience at this hotel fell short of my expectations. I hope that hotel takes this feedback into consideration to ensure a more enjoyable and hassle-free experience for future travelers.

Nice hotel, customer oriented staff! Good breakfasts! Large children's play area with lots of toys and books. Very clean hotel, but some rooms have a damp smell. They upgraded our room, thank you very much! They brought baby slippers and bath accessories for my daughter! The only big negative about the rooms when you are traveling with a child is the open toilets (blinds instead of regular doors). Large swimming pool, two restaurants. They gave us a dozen fresh oysters. Wonderful view from the room!

👍🏾 the service is good, the hotel is clean, nice view on the sea

beautiful view and great environment, and also like the bath on the beach side