Let's start with the fact that I've been using Booking for many years, and I know that their policy regarding room photos means you get what you book, the pictures when you choose a room are not just ”sample” pictures. We ordered a large room with two bright windows, but got a room with one window that faced a wall. Arriving in the evening at the hotel, leaving in the morning for the flight. So, the first disappointment - a different room. Secondly, since we are just friends, we always choose a twin room, but since there wasn't any available, we settled for an “extra large double bed,” but the room had a regular double bed. The bathroom floor was filthy. The bathroom fan made a noise like a motorcycle. All of this was just the beginning of the upcoming tragedy. The shower - no hot water. Not even warm. First, we were told to wait for 20 minutes. Then we were asked to turn it off, wait again for 10 minutes. One of us was already wrapped in a towel, hoping for a shower. The other was trying to find a solution at the reception. The water was still freezing. The receptionist, although trying to help, was irritated and didn't hesitate to say that it wasn't his fault. Finally, he suggested taking a shower in another room. We grabbed our belongings and went there - a small room on the third floor, where we actually found the “extra large double bed”. Although there was no window and the room was much smaller, at that stage, the most important thing was the shower. We asked about the morning shower, and the receptionist said we could either come back in the morning or move to this room now. Although it was on the third floor and each of us had large baggage, we decided to move, especially since the bigger bed (which we ordered) allowed us to have a comfortable sleep separately. The receptionist offered help with baggage, but never helped. The reception looked rather offended. No one offered us even a cup of tea as an apology. As if the shower was just a whim of ours. Then breakfast was supposed to start at 8 am. We had to leave for the plane at 8:40, so we wanted to have breakfast at 8, being washed up and packed. We went downstairs at 8:05. There was no buffet or set tables. After 5 minutes, the lady brought us a glass of juice and a yogurt, without a spoon. After another 5 minutes (8:15), she brought us cutlery, tea, and toast bread. She asked if we wanted scrambled eggs, we said yes. She asked if we wanted ham with that, to which we said 'no ham' and 'vegetarian'. After another 5 minutes (8:20), the lady brought us scrambled eggs with ham in.. ketchup/jam tiny bowls. I told her I requested no ham, and she said there was no such possibility because they were making it all on one pan, and we had to either eat it with ham or not eat it at all…. 😊 I went to the reception to say that requesting plain scrambled eggs after waiting for 20 minutes was not a sophisticated request, and asked for scrambled eggs without anything. It turned out that it was possib
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