Apartamentos Jutlandia(Jutlandia Family Resort)

Honestly the pictures online don't do it justice. The pools and area around it were just perfect for the family. Staff were very friendly and helpful especially the guy who was working reception (didn't get his name). The rooms are basic enough but kept very clean with daily towel changes and beds and floors cleaned. Would be a place I'd visit with the family again. Maybe a new sound system for the pool side entertainment could be looked into. Met some lovely people there too.

3rd time in Santa Ponsa and will not be going back to Jutlandia.The staff are all great hard working despite being rushed off their feet in the bar and waiting for ages for a drink due to lack off staff.Receptionists very helpful,Leo the entertainer fabulous.We went back as my kids love going into the kids club as they do T-shirt painting,Cookie decoration,drawing competition etc and the Scottish lady Elizabeth brilliant with kids.Felt very safe leaving kids in her care.This year the kids have no interaction with the young girl running it who spends all her time looking at her phone and 2 days ago stood talking at the door with no assume was her boyfriend.Just sits at the desk and no activities.My kids usually go in for a hour in the morning and then enjoy the pool and slides and then an hour at in the afternoon so I can get showered ready for dinner in peace.The other afternoon the girl put us all out at 5 saying she had enough!!There was a handful of kids she just sent out.Before kids were signed in and out by an adult.Now they can just wander out the doors.We think this is unsafe as kids make there way to apts or other side of pool without us knowing they’ve left .Booked because my kids loved the club and Leo at night entertainment but don’t feel safe leaving my kids with a young girl who doesn’t seem to be very professional or responsible enough to be in charge of 3 year olds.

I visited Jutlandia in mid April with a friend, booking Jet2's all inclusive package, understanding that food would be served in their sister property across the road and that drinks and bar snacks would be available from Jutlandia. Our weather for the week was sunny and warm on most days but there was a cold wind most of the time. We have several complaints, but the biggest one, by far, is that the dining area was extremely cold. In fact, the vast majority of diners ate their meals, sitting at their tables, with coats and scarves on! To further add to this problem, the buffet was generally well stocked with a wide variety of good quality food but the food was also cold and people were queuing to use the microwave to heat their meals up. It was truly disappointing and totally spoiled our holiday. It must have been perfectly obvious to any staff in attendance and we also mentioned the problem on several occasions to the guest relations managers at Jutlandia but nothing was done to remedy the situation. It truly was not acceptable that we sat there with thick sweatshirts and coats on. We were also very disappointed with the drinks provision. All the drinks were dispensed by taps, even wine with our meals (which we had to serve ourselves) and cocktails - I know that the hotel is only rated 3*+ but it just gave off the general air of a cheap café. We were also charged a 1 euro deposit for a plastic glass, in case we sat around the pool, but we noticed that several groups were sitting out there with bottles of wine and proper glasses. Even coffee, which I am told was awful, was served in the 1 euro deposit plastic glass! The location is quiet and the apar**ents themselves are fairly spacious but they are very dated - tatty stair gates to stop toddlers going downstairs, torn covers on the sofa, patio doors that were difficult to close, a shower that was hugely under powered and constantly too cold to use and no washing up bowl, plug for sink, washing up liquid etc and although superficially clean, there was mould around the shower cubicle. It is billed as a family resort and a huge effort has been put in to making it wonderful for very young children, but there was nothing really for adults, even in the evening, just magicians and parrot shows - no live music, no quizzes etc We would not return and it has dented our trust in Jet2 for using such an inferior location.

Hotel was average in terms of facilities. As I was travelling with a one year old it would of been good to know that the entertainment at night isn't a choice. It is so loud as the stage is in the middle of all the apar**ents and disruptive when trying to settle your young one. If I had of known this I probably wouldn't have choose this hotel. Families with older children is great as it continues on until 11pm.

Hotel and staff was brilliant. Catered for my disabled father. Arranged a mobility scooter for him on our arrival and let us have late check out for a fee as we had late flights home. The food was standard but all in all was great. My son absolutely loved the entertainment through the day and night and the pools we great. Would recommend and we will be returning. Shops and restaurants just 5 mins walk away.