Hotel Boutique Hacienda Caudillos

The hotel promotes itself as luxury and the rate for this town is a luxury rate. However, there was nothing to luxuriate in here and the overall stay was disappointing. No assistance with luggage was offered upon arrival or after check-in. San Sebastian is a mountain town, so it's cold at night. The hotel is new (built 2017), but was designed and built with no heat. The only source of heat is a gas fireplace that has to be manually started each time by the staff (but the fireplaces are not vented so one has to leave a window open while using it, and turn it off while sleeping--scary). No extra blankets were available from the staff. The room key is a large, iron skeletal key the size of a kitten, and one has to carry it with them if they plan to return to the hotel after 10 pm since the front desk is not staffed. We returned before 10 pm and nobody was at the desk to give us our key, but luckily we found someone in the restaurant. Our toilet malfunctioned twice during our one night stay and had to be fixed by the staff. The rooms do not have a hair dryer nor do they offer laundry service. There is one bar of soap both for sink and shower, shampoo, but no conditioner. We wanted to take advantage of the large hot tub in the courtyard, but the owner said it was working but wasn't heated because the gas was broken. To me, that means it isn't working. I decided not to enjoy a cold soak in a non-hot hot tub. Breakfast was good, but not included with the room price.

Hacienda Matel is now called Hotel Boutique Haucienda Caudillos. It's a lovely Hacienda style hotel set just below the charming town of San Sebastian del Oeste. The rooms have all the modern touches, but the common area decor reflects the history of Mexico. There's a lovely dining/bar area with views of the forest canopy. Our room was very beautifully decorated with a fireplace to ease the chill of evening and morning. The beds were extremely comfortable and the rain shower nice and warm. The town is very close by. Best reached by car we decided as the cobble stone road is steep and narrow. We enjoyed our stay very much and would happily return.

The property upkeep by owners is not good especially for $200USD a night. Way overpriced but the manager was outstanding as were their breakfast.

What a hidden gem! We were looking for a fun escape from Puerto Vallarta and our “staycation” was perfect. The town is old Mexico, quaint, friendly and magical. The Hacienda was beautiful and everyone went out of their way to make us feel like honored guests. Very comfortable accommodations, remember that your in the mountains and it is much cooler up there. We grabbed shawls on our way out of the house (in PV) and they were perfect for sitting out on the patio for dinner. The food was excellent, the mushroom soup with rustic bread for dinner and the chorizo omelette for breakfast was just perfect. I will be back often.

This is a beautiful hotel, in a historic hacienda. Our room was not only comfortable, but elegant. We enjoyed the large hot tub in the central courtyard. Dinner was good; breakfast was excellent. The staff was helpful and friendly. BUT - we had MAJOR issues trying to pay at this hotel. They claimed to accept credit cards, but nothing worked. We talked to a couple who had stayed there the night before, and they encountered the same problem. The manager insisted there wasn't a problem, which we found very irritating, and in the end we had to go into town to get money from the A**. The whole thing left us feeling sour, and we will not return to this hotel. By all means stay here - it's very nice - but bring plenty of cash. By the way, the wifi ONLY works in the office. Not a big deal for us, since we were vacationing, but it would be a mistake to rely on it.