Usuario invitado
25 de julio de 2023
Checked in the villa yesterday night, for our wedding anniversary. We booked a junior suite and ended up with the worst suite we’ve ever experienced in a hotel with this budget, the Oscar Wilde. The room is entirely closed, with no views on the outside, no window in the sleeping room, and with no intimacy. The claimed sea view is only when you actually leave the room, to go on the terrace, with zero intimacy again as you’re fully exposed to the walking areas and the pool. Avoid ground floor rooms at all cost when you book here. We asked to be refunded 50-75% of our stay and leave, which the hotel declined, offering a unique solution, an upgrade but… a paying one, to a higher category. Basically it was 2:00am, no other options available in Côte d’Azur at that time of the year, and the hotel gave us the option between the cave room and paying €400-500 more per night to upgrade. As we were held hostages in this situation, and as the Oscar Wilde room is not designed for everyone, we ended up upgrading so that we don’t ruin our whole holiday experience, even if we were clear with the hotel team that we weren’t at all happy with the situation and paying so much to get a proper room matching our expectations (everybodys one actually -meaning a view and light), but - the way it looks, we won’t be coming back, for sure - this has to be the worst value for money rooms we’ve experienced in our frequent travelers life - if you end up booking here because like us, you only read the positive reviews and visited the website, ask for a room on the first floor, not on the ground, and insist on the view, they’re unequal. Hopefully the rest of our stay goes well and we end up changing our minds
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