Comfort Inn & Suites Ruston-East

I got there around 9 pm and I immediately got checked in by someone at the desk. I went up to the 2nd floor. The elevator slammed shut so hard that I thought there was something wrong with it. The room was good. When I woke up the next day, there were small ants all over my bathroom sink. The treadmill and elliptical in the fitness room weren't working. Breakfast was ok. Muffins and some cereal.

The presentation of the hotel was good, however the smell in the hotel was unsatisfactory. The elevator had maintenance issues that need to be addressed immediately! Then once I got to my room I had internet problems that had to be addressed by me switching three rooms, and then the last room couldn’t hold the sustained connection very long without giving out. The room was clean and nice . However the other areas made the stay unpleasant. I hope these issues can be addressed especially the elevator issue whereas the door would close and open and close again before it went to the next floor.

Found a live roach in our bathtub. Fitness room is pitiful. One treadmill, bike and elliptical and the treadmill was broken. Door to public restroom on first floor and lady was locked inside. I booked 5 rooms—4 with king beds and one a double queen. They didn’t get the reservation From ******* correct so we only had king beds which meant 3 people slept in a king bed together.

We reserved 4 king bed rooms and a two queen room. When we arrived they didn’t have a two queen room reservation. They said they would put a roll away bed in one of the rooms and it didn’t happen. Just disappointed that the reservation from ******* didn’t get relayed to the hotel for us to get the proper room.

The staff was amazing but the bathroom did not have a shower curtain. They also had roaches in the bathroom and the room had a smell. I do not recommend this hotel for cleanliness

Dear Comfort Inn & Suites Ruston Team, Thank you for reaching out and for giving me the opportunity to share feedback about my recent stay. I appreciate your commi**ent to continually improving guest experiences. Unfortunately, my stay was not as seamless as I had hoped. One significant challenge was the lack of accessibility for a wheelchair, coupled with no convenient access to the restroom. This posed a significant inconvenience for us during our stay. Additionally, the room we stayed in had an excessive amount of furniture, making it feel cramped and limiting mobility, especially with a wheelchair. This impacted the overall comfort and functionality of the room. I understand that unforeseen circumstances can occur, but I believe addressing these issues will significantly enhance the overall guest experience. I hope this feedback is helpful in identifying areas that may need attention and improvement. Thank you for your understanding, and I look forward to seeing positive changes in the future. Best regards, Jonathan

Very comfortable bed (most important). Plenty of available outlets, fridge with freezer section (good for cold packs), very clean, good size room. The only negative, for me, was the air conditioning: there’s no way to regulate by temperature, and the unit was pretty loud when turned on. Otherwise, everything was very good. I’ll definitely stay here again when I’m in town.