We just got back from a 4-night stay. We had the classic Velabro suite for the 3 of us. We did ask for an upgrade as it showed online some rooms were available and have platinum elite status, but did not get an upgrade. I am not sure if it's just a thing this hotel doesn't do or Europe. However, the classic Velabro suite was perfect. We found it very clean, spacious and comfortable. I was expecting a much smaller space so it was a pleasant surprise. Our room seemed to be very quiet. We were there during the Italian Labor Day (May 1) concert that was nearby and didn't hear a thing. The front desk was helpful, although there was a miscommunication about ordering an early morning cab for a Vatican tour and we were told the next morning that they only order cabs for airport service. However, they were very helpful with restaurant suggestions, directions etc. Housekeeping was awesome, seriously might be the best housekeeping service I have had in a hotel stay, just very thorough and clean. Most things were a 15-20 min walk. We did use Uber for the Vatican as it was further. I loved that this hotel was in a quieter part of town, but plenty of nearby options. I hope to stay here again someday.
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