We would not typically write a review of this nature, but feel an obligation to do so. A wallet was stolen from our locked room during our stay. There is no in-room safe, a detail not disclosed at booking. The property uses conventional keys with no electronic access log, meaning there is no way to verify who entered the room during our absence. Following common travel advice for Rio, we carried only essentials when going out for the day, leaving a backpack in our locked room with the wallet, including two credit cards, inside it. When we returned, nothing appeared disturbed. The next day, fraudulent charges began appearing on both credit cards within minutes of each other, independently confirmed as card-present by both card companies, which points to the wallet itself having been taken by someone with access to the room. Other items in the backpack were left untouched, meaning whoever took the wallet had to go through the bag to find it specifically. We reported the theft to management. In 32 years of travel, this is the first time we have experienced a theft from a hotel room. One additional issue discovered after checkout: our card was charged in US dollars rather than Brazilian reais at check-in without our knowledge or consent, resulting in a charge significantly above our confirmed booking total. Management was initially defensive when we raised this, insisting the property always charges in local currency. Our credit card bank confirmed the charge was in fact processed in US dollars. Resolving this required filing a formal consumer complaint and engaging a consumer watchdog organization. It was eventually resolved, but only after months of persistent effort. If paying by foreign card, always ask to be charged in Brazilian reais and make sure you see the screen before approving any transaction. The building itself is striking Brutalist Modern architecture in an atmospheric Santa Teresa setting, and reception was warm at check-in. None of that changes what happened during this stay. We checked out June 17, 2026, with both matters initially unresolved. The theft remains unresolved. The billing issue was eventually resolved after months of back and forth with our credit card bank, filing a formal consumer complaint, and engaging a consumer watchdog organization. In our experience, management was uncooperative and ineffective in addressing both issues. Beyond these two incidents, we also found the property lacking in the services and amenities we would expect at this price point. If you are considering a stay here, it is worth knowing there is no in-room safe, so plan accordingly for anything you would rather not leave unattended.
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