Usuario invitado
8 de marzo de 2024
Our usual awesome camp with friends and family was marred this year by lack of communication between park management and a staff member. Earlier in the day one of our group was granted permission for the children to play games quietly in the Movie room if it was unoccupied by other park guests and when movies were not playing, given the forecast temperature was to be 45'C. Despite this, the children were told to leave and locked out of the room by a staff member, not once but THREE times, including when one of the children's parents was present and informed the staff member about the prior permission given. The staff member said it was common for the weather to be that hot in Renmark, basically implying that guests should be used to it and cope without needing air-conditioning! The only other air conditioned rooms available were not suitable: the lounge room is for adults only, the sensory room designed specifically for children with specific needs, the games room did not have tables with seating where children could sit and play board or card games, neither did the gym. The camp kitchen is unconditioned and was unbearably hot that day. These were kids who regularly come to Big4 Renmark - some have been coming for 7 years. The place feels like home away from home to them - but sadly not this year. This year these young children were unwelcome, locked out of an air-conditioned space during a heat wave. Shame on Big4 Renmark Caravan Park for treating their guests this way on a 45'C day!
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