Iberostar Selection Lanzarote Park

WOW. Wonderful from checking in to checking out. Staff very friendly efficient and attentive. Fantastic choice at breakfast. Will be back

Lovely hotel but not a 5 star hotel. It looks very pretty but lacks the elements a 5 star hotel should have. Our check in was stated as 2pm. Arrived at 215 to be told check in would be ‘after 3pm’ - we weren’t called about our room until 3.50pm. Check in was a farce, spent 20 mins trying to check in despite checking in one room on line (couldn’t do the 2nd as the site kept crashing). Then when we went to get our keys we were kept waiting another 10 mins for no apparent reason. Then we had to wait for someone to come to get our cases as they were still sitting in the lobby. They also hadn’t kept track of what luggage was ours as we had to ask for other bags that weren’t with our main case which was a bit alarming. Rooms were fine, simple and clean. Refillable water is great but would be nice if it was full on arrival to the room rather than having to trek to the cooler. Minibar is a bit random and they don’t advertise that certain things that are there aren’t included in the room rate which is a bit cheeky. Food was ok, nothing great and for a 5 star hotel very much a disappoin**ent. The hot food wasn’t hot, choices were repetitive at lunch and dinner. The fresh made food was very basic and again repetitive. Outside areas were clean but the sun lounger padded cushions were left out every night so were soaked and horrible to sit on in the morning. Again, not the standard you would expect from a 5 star hotel. Pretty disappointed with our stay.

Séjour exceptionnel ! Petit-déjeuner buffet de très grande qualité et avec beaucoup de choix.