Lee valoraciones y opiniones de otros usuarios para encontrar el alojamiento perfecto.
Fecha de publicación: 24 sep 2025|Habitación Superior de 2 camas
Usuario invitadoWhen I arrived at this hotel early in the morning, I actually felt puzzled, wondering if all the surrounding shops and other hotels were closed. It seemed that not only was it not the peak tourist season, but the economic situation might also be unfavorable, which likely explained it.
Since I arrived at the hotel too early, no rooms were ready yet. So, I left my luggage with the hotel first and set out for a tour of the western course of Mount Baekdu.
When I returned, my luggage had already been placed in the room assigned to me.
The condition of the room was impeccably clean. When I woke up in the morning and opened the curtains, the bright sunlight streaming into the room made me feel incredibly refreshed.
I went down to the lobby for breakfast, and the hotel owner personally set the table. The food was exceptionally neat and delicious.
Moreover, the owner spoke better English than anyone else at other hotels, which was a great help.
It was a clean, cozy, and comfortable hotel to stay in.
The only drawback was the lack of an elevator, but carrying luggage up one floor shouldn’t be a problem for most people. And considering that the hotel is right across from the western tourism center of Mount Baekdu, its location more than makes up for the inconvenience of not having an elevator.
我一大早到达这家酒店时,其实心里有些疑惑,感觉周围的商店和其他酒店好像都没营业。这可能不仅是因为现在不是旅游旺季,经济不景气也可能是一个原因。
由于我到酒店太早,房间还没整理好,所以我先将行李寄存在酒店,然后出发去长白山西坡景区游览。
回来时,我的行李已经放在分配好的房间里了。
房间干净得无可挑剔。早上醒来拉开窗帘,明媚的阳光照进房间,心情格外舒畅。
下楼到大厅吃早餐时,酒店老板亲自为我摆桌,食物非常整洁美味。
而且,老板的英语比其它任何酒店的员工都好,这给了我很大帮助。
这是一家干净、舒适、温馨的酒店。
唯一的缺点是没有电梯,但提着行李只上一层楼对大多数人来说应该不是问题。考虑到酒店正对着长白山西坡旅游中心,其优越的地理位置完全足以弥补没有电梯的不便。
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Precio por noche desde33 AUD
Fecha de publicación: 29 dic 2025|Habitación con 2 Camas y Vista al Patio
CescFabregas4
An Exceptional Stay of Warmth and Hospitality
My stay here was, in a word, amazing. From the warm welcome to the heartfelt farewell, every aspect was defined by a level of personal care and hospitality that truly sets this place apart.The beautiful, peaceful surroundings provided the perfect backdrop. Stepping into our room, we were delighted to find it lovely, spacious, and wonderfully warm—a cozy and immaculate retreat after a day of adventure. Waking up to the provided hearty Chinese breakfast was a daily highlight, offering delicious, authentic flavors that fueled our days perfectly.
However, what truly made our experience unforgettable were the owners. Their kindness went far beyond the expected. They were incredibly helpful with booking our activities, offering expert local advice. Most extraordinarily, they personally drove us to places in their own car, transforming simple logistics into cherished personal tours and conversations. This genuine, above-and-beyond service created a feeling of staying with friends or family, not just at a hotel.
Overall, this is more than just a place to sleep; it's a haven of personal hospitality. If you are looking for beautiful comfort, fantastic food, and hosts who truly make you feel at home, look no further. I cannot recommend it highly enough and will absolutely return.
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Precio por noche desde74 AUD
Fecha de publicación: 14 ene 2026|Xiaodaren
Usuario anónimoThis place is superb! All the staffs are so friendly and helpful. The room package is so worthwhile as it includes breakfast, skiing, snow activities, deer park and hot springs at Club Med. Room is spacious and comfortable. We had a very pleasant stay here. Highly recommended especially family with young children.
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Precio por noche desde90 AUD
Fecha de publicación: 16 mar 2026
Usuario invitado
Really made a good choice staying here instead of Holiday In Express. As the hotel is just beside the ski resort. No need to wait for any buses just walk to ski resort, ski village and even the hot spring.
This hotel is very worth it. As you stay comes with complimentary:
1) Mini Bar in room
2) Hot Spring Access
3) Ski lift access ( 2000rmb deposit)
4) Snow activities
5) Breakfast
6) Shuttle from Changbaishan West Railway Station
7) Water Park
At night the whole village really feel like in the alps. One night is too less for us to enjoy everything. Had an amazing sleep. Got bathtub. Room is big and with a wide view of the ski area. Very nice 5 stars.
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Precio por noche desde126 AUD
Fecha de publicación: 13 ene 2026
DianeIngrid
This place is amazing. We had a view of the slopes so a definite plus. 😊
Unit is clean and staff are friendly and helpful. Best is that you can just walk out about 100m to the slopes.
I did have an issue one night when my room was filled with cigarette smoke so much so we had to sleep with the balcony doors open in sub-zero temperatures. When I feedback the next day, they were extremely apologetic and their customer service contacted me to ask for more info and they sent a fruit platter as an apology.
My kids have decided that this is going to be their future destination for skiing because of the convenience as well as the snow conditions.
One thing that puzzled all of us though but it didn't distract from the stay. We booked a 2 bedroom apartment. The room with the twin beds seemed to have the bigger and better bathroom with a bathtub. But the room with a big bed had a smaller bathroom and shower stall only. Again, didn't mess anything of our stay up but we were just really puzzled about it.
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Precio por noche desde131 AUD
Fecha de publicación: 19 dic 2025|Habitación deluxe (2 camas)
Vincent WKCBeyond Five Stars: Sheraton Changbaishan & Manager Xiao Xie Turn Hiccups into Hospitality Highlights
Our family holiday at the Sheraton Changbaishan was transformed from a great ski trip into an unforgettable story of genuine human kindness, thanks entirely to Front Desk Manager Xiao Xie. His service didn't just meet expectations; it redefined them.
From Late-Night Arrival to Instant Support
Arriving on the late Spring Airlines 9C7751 flight at 21:21, we were weary travelers. Xiao Xie, on his night shift, welcomed us with calm efficiency. He masterfully explained our extensive 6-night package—daily skiing, hot springs, water park access, and shuttle service—making it all instantly clear.
The Heart of Hospitality: Personal Intervention
What sets Xiao Xie apart was his proactive help when small obstacles arose. He didn't just give directions; he provided solutions:
1. WeChat Pay Hiccup: When we couldn't access a convenient unmanned shop due to a mobile payment issue, Xiao Xie didn't hesitate. He stepped in and paid for our items first, trusting us to settle it later. This act of personal trust and immediate problem-solving was astounding.
2. Power Bank Rescue: Realizing we needed a portable charger, he seamlessly assisted with the rental process, ensuring we stayed connected.
3. Hot Springs Ticket Resolution: When there was a minor glitch redeeming our included Hanna Hot Springs tickets, he took personal ownership. He didn't just make a call; he followed through until the issue was resolved and we gained entry, preserving our evening of relaxation.
4. Local Guide: Beyond the resort, he offered fantastic recommendations for local eateries, leading us to some of our best meals during the trip.
A Testament to Exceptional Service
Xiao Xie operated with a philosophy that no guest concern was too small. His assistance during the night shift was particularly valuable, providing a constant, reliable point of contact. He embodies the true spirit of hospitality—anticipating needs, solving problems with grace, and investing personally in the guest experience.
The Verdict
The Sheraton Changbaishan offers a fantastic product: a seamless booking, incredibly valuable ski/activity package, and comfortable amenities. But Xiao Xie is the soul of the place. He turned potential frustrations into memorable demonstrations of care.
Thank you, Xiao Xie, for your exceptional kindness and professionalism. You didn't just manage the front desk; you managed our entire experience, making it perfect. We will return, in no small part because of the service culture you exemplify.
Highest possible recommendation. This hotel and its staff, led by individuals like Xiao Xie, deliver not just a stay, but a truly worry-free and heartwarming holiday.
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Precio por noche desde144 AUD
Fecha de publicación: 4 ene 2026|Habitación familiar
Kevin HauschildGood budget hotel in Wanda Changbaishan. The rooms are a little bit old and could use a renovation. But in general the rooms are nice and clean. The hotel is well located at the station of the chairlift. The other amenities like hotspring, supermarket, waterpark and town center are about 2km far away. The breakfast offers a good choice and is delicious.
The set including hotel, skiing, hot spring and water park is very recommendable.
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Precio por noche desde90 AUD
Fecha de publicación: 2 ene 2026
Olivier22
❄️ The hotel is not the most convenient choice for families with young children or for less experienced skiers, as it is located away from the city centre. Guests always need to rely on shuttles or taxis to get around. The city centre is also where the hot springs, water park, and the snow and ice attractions are located, so unfortunately a lot of time is wasted in transport.
🚐 Shuttle service is a clear area for improvement. The frequency is limited, and we often had to wait quite a while—sometimes missing two full shuttles before being able to board. Increasing the number of shuttles would make a big difference.
🎿 Ski passes are flexible: they can be used on any day, including check-in and check-out days. Usage is limited to once per night, and you can choose either daytime or nighttime skiing—but not both on the same day. However, you don’t need to use them on consecutive days, which gives families more freedom to plan rest days.
🏠 On the positive side, the room was spacious and well equipped. The bar, fitness area, ping-pong room, and yoga room were all enjoyable and added variety to the stay.
Breakfast is also quite varied and good.
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Precio por noche desde90 AUD
Fecha de publicación: 9 dic 2025|Habitación Doble con Vistas al Jardín Suizo
Xingxing⭐️This was my first time visiting Harbin, and although I had read many reviews saying this resort was beautiful, I was still worried about transportation. I emailed the hotel in advance, and Coco kindly replied and even contacted me on WeChat to explain how to get there. She also arranged a private transfer from the railway station — such wonderful service!
We were on our honeymoon, and Coco surprised us by upgrading our room to a very spacious suite. It was absolutely lovely, and I truly appreciated the thoughtful gesture. I loved it so much!
When we arrived, Coco continued to help us with everything. She arranged transportation for our activities such as snowmobile, horse ridge, and feeding elk. Everything went smoothly and exceeded my expectations.
Since we were using an eSIM and didn’t have a Chinese phone number, Coco even helped register and generate the QR code we needed for visiting the hot springs at Club Med, feeding the deer, skiing, and driving the UTV. The service was truly outstanding.
The resort itself is perfect for a relaxing holiday. There is a Burger King, a small town area with restaurants and convenience stores, and many beautiful photo spots. The breakfast restaurant is lovely, with a wide variety of food. All the staff were attentive and very friendly.
I was genuinely impressed and absolutely loved my stay here. Highly recommended!
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Precio por noche desde105 AUD
Fecha de publicación: 2 feb 2024|Baiyue Double Bed Room
Usuario invitadoEstoy ansioso por jugar en la nieve durante la temporada de nieve. Después de todo, cuesta casi 6.000 por noche. El servicio es excelente. La ama de llaves Lilian vino a verme temprano en la mañana y me hizo todo tipo de preguntas. El edificio principal fue arreglado especialmente de acuerdo con mis deseos. El balcón tiene una hermosa vista y está muy cerca de las cabañas y aguas termales de celebridades de Internet. También ayudamos a solucionar algunos problemas causados por la gran cantidad de personas durante la temporada de nieve. Las instalaciones son un poco viejas y todavía no hay baños inteligentes, pero el resto es bastante bueno. Me quedé 3 días y 2 noches. De hecho, hay un camino de tablas fresco en la puerta trasera para caminar hasta el centro. ciudad durante 10 minutos, lo cual es genial ~ Probablemente regresaré en el verano. Es necesario reforzar el restaurante, ya que varias parejas de comensales discutieron con los camareros.
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Precio por noche desde244 AUD