Majestic Beach Resort by Book That Condo

I have complained to Book That Condo and sent pictures of the dirty state of the condo, even though we were told it had been cleaned and inspected ready for our arrival.The dishwasher was absolutely disgusting with what looked like a black slime near the filter , as if the possibility of contracting Covid isn’t enough goodness knows what we could have picked up from washing pots in that. We only slept there for two nights and found ourselves paying to stay at the Springhill Suites for our remaining four nights which we could not really afford to do as the holiday had already cost enough. We have been visiting Florida for 20 years and I can quite honestly say that we have never stayed anywhere so appalling as the condo in the Majestic Beach Resort. I sent a email on Sunday 12th March and was told it would be forwarded to the manager and general manager.As yet we have only had an email back on the same day asking if we would like it to be cleaned again which we declined as it was supposedly already been done. We are hoping to get some reimbursement but as yet no one seems interested as to how it spoilt our initial stay in PCB we are not even sure if we are emailing the right depar**ent and have asked them if there is another email address to send it to but of course as yet we have heard nothing.

I booked a 2 night stay in Panama City and was pleased with the condo. It was beautiful, clean, and comfortable, and the bath products smelled great! We loved being right on the beach! The staff I encountered were all very pleasant and helpful and responded to questions or requests very quickly. I was a bit annoyed with the booking process, I had to download, print, sign, and scan a more than 20 page agreement, then download an app. I felt that was excessive for 2 nights, and it should have been done digitally. I also didn’t like to have to pay $20 per vehicle for parking. With 5 people on our booking, I feel we should have been given at least 2 parking spots. But those are minor things that can be overlooked. The company is dependable and good at communicating. I would recommend them.

The room was beautiful. The 2nd room was tiny tho. Overall, we enjoyed the stay. We had everything we needed in the room to get us started.

Nice