Holiday Inn Express & Suites Orlando East-UCF Area

No parking. There are 91 rooms and 83 parking spaces, the overflow is accross a 8 lane street, or park incorrectly on the lot where u can possibly get hit by anouther car.

The only issue we had was not enough parking , And the spots two small one of us had to get out and the other had to park.

The gentleman working the front desk was very friendly and made us laugh after a crazy day on the road. The room was very clean and the breakfast was delicious. The attendants at breakfast were very attentive and happy. I would definitely stay here again.

Cleanliness is an issue here there was even dirty pillowcases on our bed. Only for a one night stay so it wasn't enough for me to go complain but definitely cleanliness needs to be worked in

The worst experience I've ever had at a hotel. I arrived at night on 2/9 & was given room 302. As I was putting my things away I slipped and almost fell. I noticed there was water on the floor between the closet area & fridge. When I looked at the closet area that is when I noticed a huge puddle of water. I saw the water marks on the wall & when I realized there was a huge hole in the ceiling, completely exposed. I called the front desk and Heather who checked me in told me they were fully booked for the weekend & that she wouldn't be able to assist me because there was no manager until 2/12. How could there be no manager all weekend, not even an on-call one? I had nowhere else to stay, so I had no other choice but to stay in the room. We used several towels throughout the weekend as the water kept leaking. There was never an offer for someone to come mop or cover the ceiling. These are health risks & I cannot fathom how such a room was given to a guest & IHG member. I had to call for 3 days before reaching a manager, Tony. I told him the day prior I spoke with Jose who said he'd give me a full refund. Tony said the best he could do was give me a discounted rate per night and 500 pts, which is nothing. He marked the case solved so not even ******* could help. This is not IHG's mission and I am extremely disappointed by this experience & how management handled it. I should not pay a single cent for such a room or service. I will never stay here again or recommend