Holiday Inn Express & Suites Charleston-North

The young man at Checkin was wonderful. The plusses all stop there. Got into the room. First of all, I ordered and received confirmation that I was getting a Rollin Shower room. Not! Did not receive the room I ordered. I cannot stand in regular tub/attached shower. How disappointed we were. Next. NO Air Conditioning. Power completely off on the room unit. Joshua kindly came in the room to try to fix/adjust it. No action. So next, he gives us another room. We were so excited our problems would be over. NOT! This room, I flushed the toilet..........NIAGRA FALLS!!!! Bathroom Fludded over with water in less than a minute. Could not stop it. My husband goes to front desk and gets a plunger and a mop. We slept in a room with totally wet floor as the mop had fibers no thicker than a child's jump rope. It was thin and old. We just endured a soaked room until we checked out in the morning about 6:30AM. Came to Charleston for Medical reasons. This room situation really made us SICK! I can only say the staff, and the breakfast are super kind. Whoever confirmed the room order from the very beginning DID NOT give us that room, and the rooms they gave us were totally devoid of being usable for any guests. Please have housekeeps check the basic facilities in rooms before allowing the front desk to rent them. Test the AC and Flush each toilet. Thanks!

My dear wife and I stayed at the Holiday Inn Express Hotel & Suites Charleston - North for two nights. We found the room clean and spacious. The morning breakfast was abundant and satisfying. Of particular note was the friendliness of both the evening and day reception clerks. The day clerk, Jean was extremely helpful when we asked her what she would recommend seeing in Charleston. She provided us with a map along with taking the time to show us several points of interest. We followed her recommendations and had a wonderful afternoon exploring and enjoying the historic district of Charleston. This was our first time staying at a Holiday Inn. We were truly impressed.

The cleaning crew played their music a bit too loud in the morning. I didnt make a complaint about it as I was checking out that day of the loud music in the AM. I just didnt like the "additional" alarm clock lol

Ideally situated. Clean and modern facility. Staff were professional and courteous. Breakfast offered a variety of choices.

The man who checked me in was smoking outside when I walked in. He walked in with me and laid his cigarettes on the check in counter. Th room was hot when I got in there. The toilet paper was like sandpaper and the overall bathroom was dirty.

Property was very clean. Staff was excellent. Breakfast was the best I’ve had at a hotel in a while. Only negative was the parking lot was extremely dark. The street lights were also out. I personally had no issues, but could be a problem for some guests. Stayed 3 nights and it was a great experience.

Our stay at this hotel was exceptional. It was clean and the employees were very friendly. The pool was on the smaller side but our kiddo had a ton of fun anyway. Despite being by a major roadway, it was a quiet stay. The breakfast had many options and did not disappoint. Would definitely stay here again.

While room 208 was perfectly clean and the bed was comfortable. The hallway noise from doors slamming and the upstairs guests were pulling an all nighter.

Friendly service. Great breakfast. Bed was extremely comfortable, very good pillows also. Will plan a longer stay