Best Western Deincourt Hotel

Really lovely and friendly staff. Made us very welcome and really kind. The room was big and functional.

Friendly staff. Breakfast came 30minutes later than I booked it. Free parking is good Easy to get to. Property need extensive update to fixtures and fittings. Very dated. Alright for work lads staying over but that’s about it

My supposed double room was tiny with only two feet of space around the bed and the decor was very tired and in need of an update.

To be honest everything was no where close to my expectations. I have slept in some nice places before. I will be more careful when booking next time.

Very poor hotel. University dormitory I was leaving in 20 years ago was about the same standard with the difference that it was £90 for a month, not for a day. Very noisy, flushing toilet waking you at 5am, I could hear phone ringing in the reception. Room number 2 is about 6sq meters. It is claustrophobic. I consider staying in this hotel as one of the life experience that changes you forever. Luckily I was there for two nights. Never again!

The mattress was the worst I've ever tried to sleep on, it was lumpy, dipped in the middle, if there were springs they've gone! I was going to sleep on the floor but the carpet didn't look too nice. I was shattered in the morning, I probably got an hours sleep and had a sore back and shoulder. I told reception the mattress needs binning, along with the pillows that are old, cheap and lumpy! Not what you'd expect for £100 a night! Pay the extra and go elsewhere, as now I need to spend £50 on a chiropractor and had an uncomfortable and tiring 4.5 hour drive home. They need air con too, the fan in the room was useless, I shut the curtains as the sun was on that side and the room was like a greenhouse upon check in. Nice staff though and it wasn't noisy.

Turning up at the hotel is not a very welcoming site. There is a derelict building next door. I had to park my car around the back of this - my first question to the receptionist was "Is my car safe there?". She replied positively. Entering the hotel you are met with a 70's time warp feeling and a smell of old cooking oil. There is also just a stale smell - nothing smelt fresh. It is dark, dingy and could do with a coat of new pain throughout. The stale smell continued to the block that my room was in and indead to my room. The pictures attached are of my room - stains on the bed linen, carpets and gruby shower. I ordered fish and ships for my dinner. One taste of the fish and I knew that it was not fresh - it was definitly on the turn. I pointed this out to a lady, who said that the batter was a beer batter. No offer of alternative food or that I would not be charged for the food. You have to order your breakfast the night before. I went for the full breakfast. I was concerned because of my experience with the fish. The breakfast was delivered to my table by a man that had serious body odour issues (I smelt it the previouis night on him). It didn't help that he had his thumb squeezed on to my black pudding. So the BO and the thump inprint turned me off my food. As expected when I checked out my dinner the night before was on my bill. I queried this and it was taken off. I showed the receptionist the pictures and she took my email address and said she would show the manager.

Arriving from overseas on day and called ahead to request early check-in. Was declined. Eventually got into room 45 minutes before check-in officially opened. Overall the place had a grubby (seen better days) feel to it. Staff was friendly and location suited my purpose for two nights

The hotel was welcoming and it had been refreshed since my last visit. The room was clean and the food, both breakfast and evening meal was wholesome and value for money (although there was no marmalade at breakfast)! I couldn't get the required programmes to work on the TV but this didn't matter because I had my laptop. Overall, the hotel is value for money and I would recommend it.