InterContinental Nanjing

Valoraciones de InterContinental Nanjing

InterContinental Nanjing

No. 1 Zhongyang Road, Gulou District, Nanjing, Jiangsu, 210008, ChinaVer datos del hotel
InterContinental Nanjing
InterContinental NanjingInterContinental NanjingInterContinental Nanjing
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Valoraciones de usuarios

4.7/5
Excepcional
9992 valoración
Valoraciones reales
Ubicación4.7
Instalaciones4.6
Servicio4.7
Limpieza4.7
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Todos los comentarios(9992)
Valoraciones positivas(9700)
Valoraciones con fotos/vídeo(2973)
Bien comunicado(1054)
Desayuno estupendo(715)
Cerca del metro(408)
Vistas exclusivas al lago(349)
Personal de recepción amable(316)
Buena merienda/té de la tarde(101)
Valoraciones negativas(292)
Kisser
Alojamiento Clásico con cama extragrande - Vistas a la ciudad
Fecha de estancia: ene 2025
Personas que viajan solas
6 valoración
3.7/5
Fecha de publicación: 23 feb 2025
Many a stay here. This time was touch and go. Floor lower than I would have liked. Cleanliness - stained. Room service impeccable. And stuff over all attentive. Rather disappointing this time. Bath-tub drained water away faster than filling it.
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Respuesta del alojamiento: Dear Guest,We sincerely appreciate you choosing our hotel for multiple stays. It's disheartening to hear that your recent experience fell short of your expectations.We understand your disappointment regarding the lower floor and the cleanliness issues you encountered. Our housekeeping team usually upholds high standards, and this is an unusual oversight that we will address immediately through additional training and more rigorous inspection processes.We're glad that you found our room service impeccable and our staff attentive. However, the problem with the bathtub drainage is unacceptable. Our maintenance team has been informed and will thoroughly check and repair the issue to ensure it doesn't happen again.Your loyalty means a great deal to us, and we hope you'll give us another chance to restore your confidence in our hotel. We will do our utmost to provide you with the excellent experience you deserve on your next visit.Hotel Management
Vinidiktova Margarita
Alojamiento Clásico con cama extragrande - Vistas a la ciudad
Fecha de estancia: ene 2025
Personas que viajan solas
8 valoración
5.0/5
Excepcional
Fecha de publicación: 2 mar 2025
The best place to sty in Nanjing! Beautiful, clean, comfortable room, pleasant, friendly and attentive service, and an absolutely gorgeous view from the 65th floor! The location is perfect, right next to Catherine park and Gulou metro station. I especially loved the bed, it was probably the most comfortable bed I've ever slept on. 100% recommend!
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Respuesta del alojamiento: Dear guest,We are extremely delighted to receive your glowing review! Your kind words about our beautiful, clean, and comfortable rooms, along with the pleasant, friendly, and attentive service, have truly made our day. It's wonderful to know that you were impressed by the absolutely gorgeous view from the 65th floor and found our location perfect, adjacent to Catherine Park and Gulou Metro Station.We're thrilled that our bed provided you with the most comfortable sleep experience you've ever had. Your 100% recommendation means the world to us and is a huge motivation for our entire team.We can't wait to welcome you back to our hotel on your next visit to Nanjing. We'll strive to exceed your expectations and create even more memorable moments for you.Hotel Management Team
Usuario anónimo
2 Camas Individuales Clásicas Vista a la Ciudad
Fecha de estancia: nov 2024
Viaje con amigos
28 valoración
5.0/5
Excepcional
Fecha de publicación: 25 dic 2024
Seamless check in and check out. Very efficient and polite ground staff. The hotel provides a very peaceful and comfortable environment. The room is comfortable and I enjoyed sipping a cup of hot tea while admiring the amazing view with the ventilation window opened to enjoy the cold air. Toilet is fitted with Grohe accessories and the rain shower is so comfortable.
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Respuesta del alojamiento: Dear Guest,Thank you for taking the time to tell us about your experience at InterContinental NANJING.The hotel stands in the commercial center of Nanjing City, nearly 450 meters high in the landmark building Zifeng Building, at the peak of the city, close to the Xuanwu Lake, Zijinshanshan scenic line, a distant view of the Yangtze River, feel the personalized and attentive service, and enjoy the quietness and comfort between the mountains and water city forests.We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing InterContinental.Sincerely,Hotel Management
Vladimir Baraboshkin
Alojamiento Clásico con cama extragrande - Vistas a la ciudad
Fecha de estancia: dic 2024
Personas en viajes de negocios
3 valoración
5.0/5
Excepcional
Fecha de publicación: 12 ene 2025
I love everything in this hotel! Nice view as a bonus
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Respuesta del alojamiento: Dear guest, Thank you for taking the time to tell us about your experience at InterContinental NANJING.The hotel stands in the commercial center of Nanjing City, nearly 450 meters high in the landmark building Zifeng Building, at the peak of the city, close to the Xuanwu Lake, Zijinshanshan scenic line, a distant view of the Yangtze River, feel the personalized and attentive service, and enjoy the quietness and comfort between the mountains and water city forests.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing InterContinental.Sincerely,Hotel Management
Ms Hotelier
Alojamiento Clásico con cama extragrande - Vistas a la ciudad
Fecha de estancia: sep 2024
Personas en viajes de negocios
28 valoración
4.5/5
Fabuloso
Fecha de publicación: 13 oct 2024
Everything was great except the pool. It really needs some sprucing up as it was not worthy of the Intercontinental status. Shoutout to Jason for his excellent personalized service!
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Respuesta del alojamiento: Dear guest, Thank you for taking the time to share your feedback regarding your recent stay at InterContinental Nanjing. we apologize that you were not satisfied during your stay . our hotel management takes your feedback very seriously and has the relevant departments investigate and resolve it immediately, We sincerely hope to get in touch with you to get more details about your stay. Hope that you can give us an opportunity to make it right, we look forward to hearing from you! Hotel Management
Usuario invitado
Alojamiento Clásico con cama extragrande - Vistas a la ciudad
Fecha de estancia: feb 2025
Familias
4 valoración
5.0/5
Excepcional
Fecha de publicación: 8 mar 2025
Perfect stay
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Respuesta del alojamiento: Dear guest, Thank you for taking the time to share your feedback regarding your recent stay with us at InterContinental Nanjing. We are very glad to know that our staff and service helped in making your visit enjoyable. Thank you again for your feedback and support and we look forward to welcoming you back in the near future. Thank you!Hotel Management
Usuario invitado
2 Camas Individuales Clásicas Vista a la Ciudad
Fecha de estancia: ene 2025
Personas en viajes de negocios
1 valoración
5.0/5
Excepcional
Fecha de publicación: 13 feb 2025
Esther, very good.
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Respuesta del alojamiento: Dear Guest,Thank you so much for your kind words about Esther! We're delighted to hear that she made a positive impression on you during your stay with us.Esther is an outstanding member of our team, and it's always rewarding to know that her efforts are recognized and appreciated. Your feedback not only boosts her morale but also serves as great motivation for the entire team to keep up the excellent work.We hope that you had an enjoyable and comfortable experience overall. Whether it's your next business trip or a leisurely vacation, we sincerely look forward to welcoming you back. If there's anything we can do to make your future stays even more pleasant, please don't hesitate to let us know.Best regards,Management Team
Usuario invitado
Alojamiento Clásico con cama extragrande - Vistas a la ciudad
Fecha de estancia: ago 2024
Familias
3 valoración
5.0/5
Excepcional
Fecha de publicación: 25 sep 2024
The room is spacious and has spectacular views of the whole nanjing. Staff are very nice, especially Cindy,
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Respuesta del alojamiento: Dear guest, Thank you for taking the time to share your feedback regarding your recent stay with us at InterContinental Nanjing. We are very glad to know that our staff and service helped in making your visit enjoyable. Thank you again for your feedback and support and we look forward to welcoming you back in the near future. Thank you!Hotel Management
Suwanna Naa
2 Camas Individuales Vista Clásica al Lago
Fecha de estancia: feb 2025
Familias
8 valoración
3.0/5
Fecha de publicación: 12 mar 2025
Very disappointed as the mattress in our rooms were uncomfortable,uneven and sags inthe middle.Though we asked to change the room ,the beds were still not flat so we had a backache after wokevup.It is not as our expectation for 5 star hotel.The air temperature in the room could not adjust to be cooler and it did not have good air flow in the room.
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Respuesta del alojamiento: Dear Guest,We are extremely sorry to hear about the discomfort you experienced during your stay. Your feedback is of utmost importance to us, and we sincerely apologize for falling short of your expectations.We understand the significance of a comfortable mattress for a restful night's sleep. Our maintenance team has been immediately informed about the issue with the mattresses in the rooms you occupied. They will conduct a thorough inspection to ensure the comfort of our future guests.There are fresh air vents located by the panoramic windows in each guest room. These vents allow you to enjoy the fresh air from Xuanwu Lake and the Zijin Mountain, ensuring a pleasant and breathable environment. If you ever feel any discomfort during your stay, please do not hesitate to contact our staff. We truly hope that you will give us another opportunity to serve you better in the future. Best regards,Hotel Management Team
Usuario invitado
Alojamiento Clásico con cama extragrande - Vistas a la ciudad
Fecha de estancia: feb 2025
Personas que viajan solas
2 valoración
3.2/5
Fecha de publicación: 2 mar 2025
The room was very hot and the A/C was not in service. After discussing with the hotel lobby associate, they tolds us that the A/C was not in service and the only thing they can do was to open the windows. After opening the windows the noise of the street were very load and the room was still very hot. Very hard to sleep, terrible night.
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Respuesta del alojamiento: Dear guest,We sincerely apologize for the extremely disappointing experience you had during your stay with us. We are deeply sorry that the air - conditioning in your room was not functioning properly, and the solution we provided of opening the windows failed to meet your needs, resulting in a noisy and hot environment that made it difficult for you to sleep.We understand that this has significantly affected your stay, and we are taking immediate steps to address this issue. Our maintenance team is working hard to ensure that all air - conditioning systems are in perfect working order. In addition, we are also exploring alternative solutions for future situations where air - conditioning problems may occur to ensure that our guests' comfort is not compromised.Thank you for bringing this matter to our attention. Your feedback is invaluable to us in improving our services.Hotel Management Team
NIHAT
Habitación Twin Ejecutiva Deluxe con Vista al Lago
Fecha de estancia: ene 2025
Familias
41 valoración
5.0/5
Excepcional
Fecha de publicación: 5 feb 2025
We got amazing holiday during Chinese new year in Intercontinental Nanjing, Check-in staff was so helpfull. Breakfasts and all meals were delicious.
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Respuesta del alojamiento: Dear guest, Thank you so much for sharing your wonderful Spring Festival vacation experience at InterContinental Nanjing with us! We're thrilled to hear that you had a great time. It's always our top priority to ensure every guest feels welcome and well - taken care of.Our team is dedicated to providing excellent service, and we're delighted that the helpfulness of our check - in staff made a positive impression on you. And we're overjoyed that you enjoyed our breakfast and all the meals. Our chefs put a lot of effort into creating a diverse and delicious menu, and your compliment means the world to them.As the Year of the Snake has just begun, we would like to extend our warmest wishes to you and your family. May this new year bring you abundant happiness, good health, and countless wonderful moments. We sincerely hope to welcome you back to our hotel soon for another memorable stay.Hotel Management
VT88
Alojamiento Clásico con cama extragrande - Vistas a la ciudad
Fecha de estancia: jun 2024
Personas en viajes de negocios
2 valoración
4.5/5
Fabuloso
Fecha de publicación: 23 jul 2024
According to local - best hotel in Nanjing. Excellent check in smiling service - maybe am lucky, check out procedure - not friendly at all. Front office needs more training. Room, breakfast - all good. Room TV - very very very old, needs a super urgent upgrade, TV made in China - today terms is not expensive $$$. Take off old TV & bad check out service, a recommended hotel to stay
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Respuesta del alojamiento: Dear guest, Thank you for taking the time to share your feedback regarding your recent stay at InterContinental Nanjing. we apologize that you were not satisfied during your stay . our hotel management takes your feedback very seriously and has the relevant departments investigate and resolve it immediately, We sincerely hope to get in touch with you to get more details about your stay. Hope that you can give us an opportunity to make it right, we look forward to hearing from you! Hotel Management
Ginevra Oliva
2 Camas Individuales Clásicas Vista a la Ciudad
Fecha de estancia: dic 2024
Familias
21 valoración
3.0/5
Fecha de publicación: 20 ene 2025
Great location with amazing city views. Very unsatisfied with the room service (bed was not made up etc..) and with the restaurant Steak House ( very bad and slow service, served bread was still frozen, and the cutlets and glasses were not at the right level for a luxury restaurant)
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Respuesta del alojamiento: Dear guest, Thank you for taking the time to share your feedback regarding your recent stay at InterContinental Nanjing. we apologize that you were not satisfied during your stay . our hotel management takes your feedback very seriously and has the relevant departments investigate and resolve it immediately, We sincerely hope to get in touch with you to get more details about your stay. Hope that you can give us an opportunity to make it right, we look forward to hearing from you! Hotel Management
JeromyPS
1King Executive Ste LakeVw Lounge Access
Fecha de estancia: nov 2024
Familias
13 valoración
3.5/5
Fecha de publicación: 31 ene 2025
My recent stay at the InterContinental Nanjing during a father-son trip had its highlights, but there were also a few areas that could be improved. The room layout was excellent for our needs. It featured a separate living room and bedroom, which allowed my son to have his own space to play while I could relax or work in peace. The bathtub overlooking the lake was a lovely touch and provided a relaxing way to unwind after a day of exploring. The view of the lake from the room was stunning and added a serene atmosphere to our stay. However, I did notice some stains on the floor, which detracted from the overall cleanliness and luxury feel of the room. While it didn’t ruin our stay, it was something that stood out and could be addressed to maintain the hotel’s high standards. The location of the hotel was a bit of a downside. While the lakeside setting was beautiful, there wasn’t much around in terms of dining or entertainment options. We had to travel a fair distance to find good restaurants, which was inconvenient, especially with a child. On the positive side, the staff were friendly and accommodating, making our stay comfortable. The breakfast buffet was also a highlight, offering a wide variety of options that catered to both my son’s and my preferences. Overall, the InterContinental Nanjing provided a pleasant stay with its spacious room layout and beautiful lake views. However, the lack of nearby dining options and the cleanliness issue in the room were noticeable drawbacks. With a few improvements, this could be an exceptional hotel for families. 中文翻译: 南京洲际酒店点评(父子旅行) 我最近在南京洲际酒店的入住体验有亮点,但也有一些可以改进的地方。 房间布局非常适合我们的需求。独立的客厅和卧室设计让我儿子有自己的玩耍空间,而我可以安静地休息或工作。俯瞰湖泊的浴缸是一个很好的设计,为我们在一天的探索后提供了放松的方式。从房间看到的湖景非常美丽,为我们的入住增添了一份宁静的氛围。 然而,我注意到地板上有一些污渍,这影响了房间的整体清洁度和豪华感。虽然这并没有破坏我们的入住体验,但确实是一个明显的问题,酒店可以改进以保持其高标准。 酒店的地理位置是一个缺点。虽然湖畔环境很美,但周边缺乏餐饮和娱乐选择。我们不得不走很远才能找到好的餐厅,这很不方便,尤其是带着孩子。 另一方面,工作人员友好且乐于助人,让我们的入住体验更加舒适。早餐自助餐也是一个亮点,提供了丰富的选择,满足了我儿子和我的口味。 总的来说,南京洲际酒店凭借其宽敞的房间布局和美丽的湖景,为我们提供了愉快的入住体验。然而,周边餐饮选择的缺乏和房间的清洁问题是一些明显的不足。如果能稍作改进,这家酒店将成为家庭旅行的绝佳选择。
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Respuesta del alojamiento: Dear Guest,Thank you for choosing to stay at InterContinental Nanjing. We are honored to be the ideal choice for your family trip. We believe that providing guests with a warm and relaxing environment is the key to ensuring you have a pleasant journey.Thank you for your love and recognition of the hotel's beautiful scenery and service. The Horizon Restaurant is located on the 45th floor, offering guests a wide variety of Chinese and Western cuisines. In addition, the hotel not only has Yue Cui Xuan, which serves classic Cantonese dishes, but also a Western restaurant on the 78th floor. There is a commercial complex right downstairs from the hotel, where you can go shopping and dine. The staff will be more than willing to assist you with any questions.We look forward to meeting you again in Nanjing! Happy Chinese New Year to you and your family!Hotel Management
Usuario anónimo
Alojamiento Clásico con cama extragrande - Vistas a la ciudad
Fecha de estancia: ene 2025
Otro tipo
24 valoración
5.0/5
Excepcional
Fecha de publicación: 4 mar 2025
The best hotel in Nanjing. Very well located in downtown and very nice room.
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Respuesta del alojamiento: Dear guest,We are extremely delighted to hear that you regard our hotel as the best in Nanjing! It's wonderful to know that you are satisfied with our prime downtown location, which offers easy access to various attractions and amenities. Also, we're glad you found the room to your liking. Our team has made great efforts to ensure the comfort and quality of every room.Your positive feedback means a great deal to us. We will continue to maintain high standards and strive to provide even better services. We sincerely look forward to your next visit, where we hope to create an even more memorable experience for you.Hotel Management Team