H2 Hotel München Olympiapark

I checked into the hotel around 11:00 pm on June 26th 2023 and was greeted by a man from the Middle East or Central Asia who appeared very impatient during the check in process. He is unwilling to explain to me the various precautions that guests should be aware of, such as breakfast time, check-out time, etc. It may because my inability to speak German is surprising and unpleasant for him. My companion and I booked a double bed room, but upon entering the room, we found that we didn't have any pillows, so I went downstairs to ask for them. Coincidentally, a white man in front of me said he didn't have any towels in his room, and the Central Asian man at the front desk politely brought him a towel without saying a word more. At this point, I called my companion to inquire if there were any towels missing in our room. He said that there was only one towel in the room and i should ask for another one. So I walked up to the Central Asian man and asked for more pillows and towels. He suddenly changed his attitude. The courtesy he had shown towards the white man just now disappeared. He asked me, "Why do you need so many pillows? Don't you have any towels in your room?…" His eyes and expression were very arrogant and impatient. Is this difference in trea**ent because I am from East Asia? Unacceptable racial discrimination, if I had not paid the room fee for 3 nights in advance, I would definitely leave immediately! And the hotel's breakfast and hygiene conditions are worrying! I saw a very long hair in the scrambled egg pot, so I called out to the service staff to remind her. However, she only focused on chatting with colleagues and responded from a distance, saying, "More scrambled eggs will come later!" She thought I called her because the scrambled egg pot was empty. I looked at the strange American standing next to me and we were very helpless. We silently walked away.

Everything was good until the last day. There were dirty vomited pillows and blankets put outside at the room, I told the front desk to clean it up when I went down to have breakfast, when I finished the breakfast, two of the staffs came up with me and said nothing but just followed me to my room, and I realised those dirty pillows and blankets put further nearer to my room. Those two staffs were looking at my room while I opened the door to check if those dirty pillows and blankets were from me. This action made me feel very disrespected and uncomfortable. When I closed the door, my room was covered with those stinky and disgusting smell, I called the front desk serval times trying to ask them to clean those things up ASAP, but no one answered the call, after constantly calling for 5 minutes, they finally picked up the call and told me the housekeeping staff will come and clean it after 2 hours. I can’t bear with those smell, the only thing I can do is to checkout at 9am in the morning.

Breakfast were very good, room are clean and new, the building were very new .

Good location - not in town center, but metro is literally 10 steps from the entrance - about 15min train ride to tourist spots. Amazing breakfast - the eggs!!!! - and also pasta. Courteous staff, but check-in could be quicker. The machine that’s supposed to check in with QR code did not work for both my bookings. Otherwise, everything is great and clean.

It’s the 6th time for me to travel in Munich, I’m traveling with my son this time. It’s the best/most cost-effective hotel I’ve stayed in Germany so far , and the breakfast is good. I’ve already booked 2 more nights !

The room is small and must bring with all amenities.

Very convenient and cheap highly recommend, you can find you can find mental station just next to hotel , and very beautiful Olympic park next to hotel

Value for money hotel, decent breakfast, near metro, pillows are abit too soft. Indoor garage available and near to BMW town.

Nice view from room. Every extra hour extra 10 Euro. Metro right in front of hotel. No shops besides, back or front of hotel. One station away for shopping mall.