Hoteles Holiday Inn en Múnich

Situado en el centro, a unos 20 minutos andando de Marienplatz. Amplio aparcamiento por 20 EUR/24 horas. Habitaciones modernas, funcionales y limpias. Lamentablemente por la noche se oía mucho ruido en el pasillo. El desayuno tenía mucha variedad, estaba muy ocupado, pero todo se reponía inmediatamente.

El hotel está muy bien situado y los habitaciones son agradables y limpias. Desde el principio no han mostrado cortesía, llamé al hotel desde la estación para preguntar sobre la ubicación y el marcador y encontré a la persona que me hablaba no se importaba menos de dar direcciones. En el hotel, el hotel está muy bien situado, pero no hay nada que pueda hacer. La cabina de la cabina de la cabina de la cabina de la cabina de la cabina de la cabina de la cabina de la cabina de la cabina de la cabina de la cabina de la cabina de la cabina de la cabina de la cabina de la cabina de la cabina de la cabina de la cabina de la cabina de la cabina de No podía encontrar nuestra reserva, tuvimos que llamar al servicio al cliente booking.com y empezamos a pagar una enorme factura móvil para la llamada internacional sólo para que podamos confirmar nuestra reserva. El hotel está en una zona de gran calidad, pero no se puede hacer nada. La persona que mira el rincón de las comidas fue la única persona congénita y cortesía. El hotel está a pocos pasos de una estación de tren y la parada de autobús está justo fuera del camino, hay algunos buenos restaurantes a 5-7 minutos a pie del hotel. Lidl es una piedra tirar de la esquina, así que son otros pocos tiendas de horno. La habitación está muy bien, pero no es muy agradable.

I had the misfortune of staying at this hotel from 10 October to 15 October . During my stay, I encountered a number of unsatisfactory service levels. First, I could not proceed check in at 3PM and took almost an hour to complete even thought I had a confirmed reservation with my reservation printout. When I asked the reception staff on duty about the reason of the delay, they said it was because the reservation system was down but they could actually find my reservation from the tray on the front desk! Second, when I entered the room, I realized there are dusts inside and dirt on the outside of water kettle; also, mold is found at the ventilation in the toilet. I asked for a clean kettle before noon on the 14 Oct before I left the hotel for lunch; and when I returned my room at 5PM, the same dirty kettle was still in my room. I have brought the dirty kettle down to reception and ask again for a clean one. Staff on duty refused to change for me until I insisted a clean one is a must. I don't think their staff treated my request seriously. Third, as we all know the deposit of empty plastic water bottle can be refunded from supermarket in Germany. I have placed 3 empty bottles on the desk, not in the bin from the 1st day of my stay. When I returned to my room on the 3rd day, all empty bottles were gone while the trash in the bin were still there. Lastly, according to their laundry service request form, regular laundry (NOT DRY CLEANING) service is available from Mon to Sun 8.30AM-7.00PM. I have placed my order with the form completed as ”Laundry Service” before 8.30am on 15 Oct. Nothing has returned until 7PM. I was told by the staff on duty the information about service time on the form is incorrect for more than a year. She did not offer any help. She just kept asking me why the staff did not tell me no laundry service on Saturday in the morning. Her attitude was so bad and kind of blame on me. There was no customer service at all. I am sure this is my worst hotel stay experience so far. I am extremely disappointed from this bitter experience.

Estabamos en este hotel de vacaciones por 2 noches. Hasta ahora ha tenido el mejor de todos los hoteles de vacaciones. Teníamos un poco de problemas mientras nos inspeccionamos debido al pago de tarjetas prereservadas en línea. El receptor Katharina resuelve el problema de manera táctica y profesional. No tenía miedo de enfrentar un problema de los clientes. En otras palabras, su actitud de servicio y la pasión de la hospitalidad merecen un elogio. También nos quedamos en un bar la primera noche. Ordenamos 2 vinos de casa + 2 rondas de cocktails. Para ser justo, los dos empleados del bar trabajaron muy duro para satisfacer todas las necesidades de los clientes, especialmente durante las horas ocupadas el sábado noche. Nos alegramos de sus servicios profesionales.

I'm really conflicted about this hotel, in some ways it's a great hotel and in others not so much. I'll start with check in, I booked a ”Queen bed” which to me means bigger than double especially as there is an option for just a double. so had to pay to upgrade to a ”executive room” which had the bigger bed, so another €60 on to our bill, but was discounted from €90. room was big, bed was very big and very comfortable. had to ask for a kettle (had a coffee machine but no kettle) had a minibar so a fridge which the first room didn't have even tho website says a minibar. all rooms have balconies but no furniture out there so I had to ask for chairs, also dont think the balconies have been cleaned in a while, i left foot prints in the dust. bathroom was old and needs refurbishment, shower pressure is rubbish, water drains very slowly and bath has all gone rusty. our first room was right next to the second room and overlooked some car park but then right next to it is a factory and then behind that some excavation work is taking place, the 1st night all was quiet as it was Easter but the second night from 3.30am lorries with there reversing noises where going on and that night the factory noise went on till almost 10pm. this is not the hotels fault- but if booking a room I would ask for a different location for room. breakfast was beautiful, everything u would want, all presented lovely and u could have omlette made to order. we used the resturant the 1st night, the food was very nice but very expensive- but we later found out this is how Germany is. Husband used the gym- mini gym as they call it and it is mini but it kept him happy for an hour. pool is a added bonus but pictures make it look bigger than it is, Sadly it was far too cold for me to get in and the steam/sauna are only turned on at certain times and we missed the time slot but they both looked good sizes. all the staff we came across, from reception, to restaurant and breakfast staff and especially the cleaners were lovely, very polite and helpful if u have any questions or requests. we would stay here again if it was the original price for the larger bed and if we had a different room location.