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Gondwana Game Reserve
4.6/560 Comentarios

Gondwana Game Reserve

Mossel Bay
I want to start by saying that my low review has nothing to do with the game drive or the accommodations, but instead the management and their inability to provide a solution to a problem that was their own fault. I booked this stay for my girlfriend’s birthday 6 months ago. (Her birthday was never acknowledged during our stay here by the way). In my package, I booked and paid for a 90 minute massage for the 2 of us. When we arrived to Gondwana, we asked about our spa treatments, but we were told by management they did not have us booked. They told us there was change in their booking system during July 2023 when we booked, and they had never transferred our spa reservation over, although they still had confirmation of our purchase. We asked for a resolution because we had been looking forward to these spa treatments. They offered us 60 minute massages during our afternoon game drive, which we obviously didn’t want to miss (plus the package I bought included 90 minute massages, not 60 minutes). The only other solution that was offered was for one of us to receive a massage on the morning of check out—Also not a good solution. We asked if there was any other compensation that we could receive for the inconvenience, but we were only offered a refund for the spa treatments. What makes all of this so frustrating is that they admitted this issue was their own fault when they failed to transfer our reservation in the booking system, but due to a lack of resolution, it felt like it was our fault for being uninformed and unprepared. We chose Gondwana because we heard it was the most prestigious game reserve in all of the Cape, but the lack of care for an inconvenience in our travels that was their fault has left us extremely disappointed. For a place of this caliber, they could do more than just offer a “sorry.” This is a very expensive stay, and you would think that would equate to caring about the guest, but it doesn’t. I want to mention that our game drive guide, Ruan has been nothing short of incredible. We’ve loved every minute of our game drives, along with the service at the restaurant and the luggage and housekeeping crew. But that is their job, to provide excellent service, and management should be held to the same standard. Unfortunately, with the lack of care of our reservation from management, what could have been a once in a lifetime time experience is left feeling flat.
The Point Hotel & Spa
3.3/575 Comentarios

The Point Hotel & Spa

Mossel Bay|A 2.31km del centro
Located in Mossel Bay, The Point Hotel & Spa is next to a golf course, within a 5-minute walk of St Blaize Hiking Trail and Cape St. Blaize Lighthouse. This upscale hotel is 0.8 mi (1.3 km) from Cape St. Blaize Cave and 0.9 mi (1.5 km) from Mossel Bay Harbour.Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a spa tub and a steam room. This hotel also features complimentary wireless internet access, concierge services, and wedding services. The shuttle (surcharge) will take you to the nearby casino or shopping center.Grab a bite at The Lighthouse Restaurant, a restaurant which features a bar/lounge and an ocean view. You can also stay in and take advantage of the room service (during limited hours). A complimentary buffet breakfast is served daily from 7:00 AM to 10:00 AM.Featured amenities include a business center, limo/town car service, and complimentary newspapers in the lobby. Planning an event in Mossel Bay? This hotel has facilities measuring 431 square feet (40 square meters), including a conference center. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.Make yourself at home in one of the 52 air-conditioned rooms featuring plasma televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.

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The Point Hotel & Spa
3.3/575 Comentarios

The Point Hotel & Spa

Mossel Bay|A 0.17km de la St. Blaize Trail
Located in Mossel Bay, The Point Hotel & Spa is next to a golf course, within a 5-minute walk of St Blaize Hiking Trail and Cape St. Blaize Lighthouse. This upscale hotel is 0.8 mi (1.3 km) from Cape St. Blaize Cave and 0.9 mi (1.5 km) from Mossel Bay Harbour.Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a spa tub and a steam room. This hotel also features complimentary wireless internet access, concierge services, and wedding services. The shuttle (surcharge) will take you to the nearby casino or shopping center.Grab a bite at The Lighthouse Restaurant, a restaurant which features a bar/lounge and an ocean view. You can also stay in and take advantage of the room service (during limited hours). A complimentary buffet breakfast is served daily from 7:00 AM to 10:00 AM.Featured amenities include a business center, limo/town car service, and complimentary newspapers in the lobby. Planning an event in Mossel Bay? This hotel has facilities measuring 431 square feet (40 square meters), including a conference center. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.Make yourself at home in one of the 52 air-conditioned rooms featuring plasma televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.

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Lee valoraciones de usuarios sobre hoteles en Mossel Bay

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Protea Hotel Mossel Bay
4.2/556 Comentarios
La ubicación del hotel es muy buena. A la orilla del mar es la playa. La puerta del estacionamiento es segura y gratis. Hay supermercados alrededor, observa el tiempo de negocios, llegamos el domingo, la mayoría de las tiendas se cierran. La habitación es limpia, es lavar la cara y separar el agua fría. No es muy acostumbrado ~ Si no le importa el dinero, es mejor que el panorama marino con balcón La elección de desayuno también es rica. Tenemos gallina de curry ese día. El primer portugués que se aterrizó en un museo al lado del hotel Hay una luz a unos kilómetros de aquí.
Botlierskop Private Game Reserve
4.6/56 Comentarios
Muy bien. ¡Muy bien! Reservamos una autopista de 9:00 y llegamos a la carretera sucia en la reserva con 40 minutos para ahorrar. La carretera dijo cerrada! Así que utilizámos mapas de google y información en su sitio web y encontramos otra entrada para los alojamientos. Nos dirigimos a la recepción y nos llamaron a la recepción a las 1:00 y dijeron que habían reservado una mesa para nosotros en el restaurante. ¡Y nos dijeron que ignoráramos la señal cerrada de la carretera! Así que otra 40 minutos de vuelta sólo para encontrar la reserva de mesa no fue para nada complimentario! Podrían habernos enviado para aconsejarnos que ignoráramos la señal cerrada de la carretera pero no lo hizo. ¡El director apenas podía disculpar por lo que llamó un inconveniente menor! Ya habíamos cumplimentado el formulario de indemnización en línea, pero querían una copia de papel a pesar de que dijeron en el formulario en línea “salvar los árboles”. Para añadir insulto a la herida, el gerente dijo que volvería a nosotros sobre algo complimentario pero nunca lo hizo. Entonces fuimos a la carretera, nos encerramos en un pozo de la niebla y tuvimos que esperar por un vehículo alternativo, que era frío y incómodo en comparación con el primer vehículo. En general, un día memorable por las razones equivocadas. Al menos vimos algunos increíbles animales.
Gondwana Game Reserve
4.6/560 Comentarios
I want to start by saying that my low review has nothing to do with the game drive or the accommodations, but instead the management and their inability to provide a solution to a problem that was their own fault. I booked this stay for my girlfriend’s birthday 6 months ago. (Her birthday was never acknowledged during our stay here by the way). In my package, I booked and paid for a 90 minute massage for the 2 of us. When we arrived to Gondwana, we asked about our spa treatments, but we were told by management they did not have us booked. They told us there was change in their booking system during July 2023 when we booked, and they had never transferred our spa reservation over, although they still had confirmation of our purchase. We asked for a resolution because we had been looking forward to these spa treatments. They offered us 60 minute massages during our afternoon game drive, which we obviously didn’t want to miss (plus the package I bought included 90 minute massages, not 60 minutes). The only other solution that was offered was for one of us to receive a massage on the morning of check out—Also not a good solution. We asked if there was any other compensation that we could receive for the inconvenience, but we were only offered a refund for the spa treatments. What makes all of this so frustrating is that they admitted this issue was their own fault when they failed to transfer our reservation in the booking system, but due to a lack of resolution, it felt like it was our fault for being uninformed and unprepared. We chose Gondwana because we heard it was the most prestigious game reserve in all of the Cape, but the lack of care for an inconvenience in our travels that was their fault has left us extremely disappointed. For a place of this caliber, they could do more than just offer a “sorry.” This is a very expensive stay, and you would think that would equate to caring about the guest, but it doesn’t. I want to mention that our game drive guide, Ruan has been nothing short of incredible. We’ve loved every minute of our game drives, along with the service at the restaurant and the luggage and housekeeping crew. But that is their job, to provide excellent service, and management should be held to the same standard. Unfortunately, with the lack of care of our reservation from management, what could have been a once in a lifetime time experience is left feeling flat.
Diaz Hotel and Resort
4.1/554 Comentarios
Nos quedamos 3 noches. La habitación está muy bien, pero el restaurante de la noche no es muy bueno. La habitación era muy grande, limpia y con una buena vista. ¡Le pregunté si podían poner algo, pero dijeron que verían si tienen, pero nunca regresaron a mí o me pusieron algo! La máquina de venta en la recepción también tuvo un problema y tuvimos que conducir para conseguir bebidas frías para los niños y algo para la habitación. El bar de la playa debajo de la playa toca música muy alta hasta media noche, y no podía dormir cada noche antes de que la música alta terminara.
Santos Express
3.8/533 Comentarios
WE WILL COME BACK ALWAYS! Mid January 2023 we had a family emergency and on our way from Cape Town to the Eastern Cape we had a vehicle breakdown. Whilst we had our car being fixed, Santos Express Train Lodge was recommended as a place to stay overnight. We found it not only a place to stay but it became a place of comfort for us. LOVE, EMPATHY and PATIENCE coupled with great SERVICE from the staff is what lead us to taking a decision that we will be back. We then made a reservation for December 2023. WOW; On arrival we were greeted with so much joy and we could feel at home again. Let me mention again that Kim at reception who gave us a warm welcome as well as Zandile at the restaurant; great people. These are people's people and you can tell that it comes natural for them to love and care and they are very consistent. A cherry on top was added to this stay when I saw my wife's excitement when we arrived at our Royal Suite A. WOW! This room was perfect for us as a couple. It has Wifi, Mini Bar fridge, a shower, a bath etc. I really can't fault anything at the moment because so far we've always been treated as a Royal family in Santos Express Train Lodge. May you all be blessed guys. ”CBS is the vehicle registration for Mossel bay and that means Come Back Soon” said the lady whom we came across at the entrance on our way out, and indeed we will Come Back Soon.
Pinnacle Point Beach and Golf Resort
3.4/53 Comentarios
El costo es muy alto

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