La Quinta Inn & Suites by Wyndham the Woodlands/Spring

I was late arriving and the desk clerks were very understanding and saved my room. The room was very comfortable and quiet which is what I needed after a long day of flying.

The stay at this property has been less than pleasing. I became a bit concerned driving up to the hotel as it was a VERY sketchy area and for 3 women traveling, that's concerning. From the minute I checked in, it was one disappointing moment after another. First, when I checked in, I was informed that the hot tub was out of season. That was the MAIN reason I selected this hotel over others and was willing to pay a little extra. Nowhere on the site description did it indicate that the hot tub would be out of season.In addition to that, they rang my debit card for over $100 MORE than the rate I was quoted from Travelocity. I had to bring it to her attention immediately and at first she didn't believe me but regardless she said to come to her when we check out and she would take care of it. She was very apologetic and explained it was a new system and said she would take care of it AFTER we checkout because she didn't want to take any chances of messing it up again. Our AC/Heater didn't work right and we were not able to switch rooms. The ice machine was broken as well. The ice machine wasn't that big of a deal but it was just one more perk that wasn't available. Normally, we are pleased with La Quinta, but unfortunately this location was not up to par.

Hotel is shabby and worn. Towels in my room were thin and raggedy. No iron or ironing board or blowdryer in room.

This is was a very good visit to Spring, Texas to visit our family. The hotel was very clean and attractive to look at. The complimentary breakfast was excellent and the coffee was very good. Plenty of parking and very well lit The beds were nice and solid. There was one thing I missed and that was the hair dryer and the pillows were on the hard side. Otherwise, it was and excellent stay and this hotel made it for a very pleasant and comfortable visit.

Had a wonderful stay. Staff was very friendly the room was very nice and clean. Enjoy the stay I would recommend it and I would come back again

Employees are efficient and quick to respond. The room was comfortable except the couch which had some tears in it. Really liked the availability of plugs next to the bed to charge things.

They said have pool and hot tub but close due to cooling down in Texas. But didnt say til after i got there. Something they should have updated there what they have on internet. I thought that was terrible. And now have 50 more dollars out of my account.