Roland0408
1 de octubre de 2023
It was a terrible stay during our trip in Sydney. When we get off our car, there were no one greeting and helping us to carry our luggage. The queue was long for checking in and we waited for a while at the lobby. After we got into our room, we realised that the air-con was not working properly with only cold air coming out and no heated air. We called the front desk and checked room eventually. After we changed to a new room, we found that the shower head was broken leaking water from the hose. That was ridiculous given that we have changed room twice and the room still unusable.
The most annoying part was the staff told us to keep the room key for our first room. However, they suddenly came up in the middle of the night at around 2am to get back the defective room key. That was hilarious and terrible manner to wake a customers up when they were asleep.
Terrible and scary. Wouldn’t recommend to anyone to stay in this hotel. Worth not even one star. Pay extra to go somewhere else to stay for your trip in Sydney.
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