Hoteles W en Macao

I stayed here for the first time with my mother and daughter to celebrate my mother’s birthday month. First I was greeted by a door man who was very friendly! The check in line was a bit long and chaotic but once I got my turn, I was impressed by Brandon, the receptionist, who was so efficient, effective and helpful. He also heard about me celebrating with my mother and he upgraded us to special room with massive balcony. I admit I was teary eyed with this kind gestures. The staff during the breakfast time was friendly and gave us the seat with nice view. Concierge staff on the phone was so helpful and we got help with wheelchair. Staff for cloack room were all so kind and my mother was so happy and she said it was the best hotel experience she had so far. Thank you W !