Si decides alojarte en Hilton Gurugram Baani City Centre, disfrutarás de una fantástica ubicación en pleno centro de Gurugram, a 5 min en coche de MAGNUM GLOBAL PARK y a 5 de Golf Course Road. Además, este hotel de lujo se encuentra a 15,8 km de Parque empresarial DLF Cyber City y a 4,5 km de CK Birla Hospital.
Aprovecha las instalaciones recreativas, que incluyen una piscina al aire libre y gimnasio abierto las 24 horas. Otros servicios de este hotel incluyen conexión a Internet wifi (de pago), servicios de conserjería y un salón de eventos.
Kitchen Craft, el restaurante de este hotel, ofrece almuerzos, cenas y brunch. También tienes a tu disposición una cafetería y un servicio de habitaciones las 24 horas. Qué mejor forma de acabar el día que con una bebida en el bar o lounge. El desayuno bufé, con un coste adicional, se ofrece de lunes a viernes de 06:30 a 10:30, mientras que los fines de semana el horario es de 06:30 a 11:00.
Tendrás tintorería, un servicio de recepción las 24 horas y atención multilingüe a tu disposición. Hay un aparcamiento con asistencia gratuito disponible.
Te sentirás como en tu propia casa en cualquiera de las 223 habitaciones con aire acondicionado, minibar y Smart TV. La conexión a wifi de pago te mantendrá en contacto con los tuyos. Además, podrás disfrutar de canales por satélite. El cuarto de baño está provisto de bañera o ducha, artículos de higiene personal gratuitos y secadores de pelo. Entre las comodidades, se incluyen caja fuerte, escritorio y teléfono.
«Our experience at this hotel was extremely disturbing and amounts to harassment by the hotel staff, ***** with gross mismanagement and lack of basic humanity.
We were explicitly allowed to enter and stay in the room, including having guests. Once permission was granted, there was no justification for the staff to continuously interrupt us throughout the night via repeated phone calls and visits to the room. This constant disturbance, despite having allowed us to stay, felt like deliberate harassment.
Further, the housekeeping staff initially confirmed that pets were allowed, based on which we proceeded. Later, the front desk team contradicted this information, stating that pets were not allowed. This internal miscommunication is entirely the hotel’s responsibility, yet the consequences were unfairly imposed on us.
During the night, my mother was asked to stand outside the hotel at around 12:30 AM, in the cold and darkness, for nearly 30 minutes, and was repeatedly told to move aside instead of being assisted. This was both unsafe and inhumane.
The front desk staff, Alisha and Pankaj, were rude, repeatedly poked and provoked the situation, and invaded our privacy by attempting to enter the room under the pretext of noise complaints. Ironically, they themselves escalated the matter by calling multiple staff members into the lobby and creating a scene.
Ultimately, we were forced out of the hotel at 3:30 AM, which is completely unacceptable and unsafe. Asking guests to leave hotel premises in the middle of the night due to the hotel’s own policy confusion cannot be justified on any humanitarian or professional grounds.
Hotels are not just about rulebooks—they are about hospitality, safety, and empathy. This incident reflects a serious failure on all three fronts.
We strongly urge the management to investigate this matter and take appropriate action, so that no guest is subjected to such harassment, humiliation, or risk in the future.»