Premier Inn East Midlands Airport

Was looking for an hotel that had everything I needed. I was on an intensive business course and had everything I needed all in 1 place. It was very comfortable and friendly and the food was of good quality. The menu was tasty and varied although some items weren't always available.

Being from Scotland I wasn’t familiar with the area, every member of staff was helpful regarding the area, directions and the whereabouts. Very professional and polite. Staff went above and beyond, had a bit of a blip regarding phone signal, where my first room was allocated in the building the staff resolved this by changing my room to a higher level. The closest hotel to the airport with cheap parking.

Hotel was fine, a little tired compared to lots of Premiere Inns, but fine. I arrived late on the Sat Eve and left early Sun am. I hadn't noticed the parking eye on entry then when I went to leave, I noticed it. I tried to pay on Sunday lunchtime and was unable to back date. I will now get a charge for probably more than the hotel cost for missing the sign in the dark. Shocking way to treat your customers. I'd consider more ethical practice in future, as the hotel was OK.

Fairly standard Premier Inn. The car park is charged for and is facilitated by 'Your Parking Space', which can be paid for via an app or by using the touch screen outside. However, there is a 50% discount code for parking which is on the reception desk, so don't pay until you've been inside! Other than that, you know what to expect with a Premier Inn, although I have to say I think the quality of the breakfast offering has gone down while the price has just gone up! The place as of May '24 is undergoing refurbishment, so I was upgraded to a newly appointed Premier Plus room, which was fine except the new A/C unit made a gurgling noise (room 55). £192 for 2 nights with breakfast isn't the best value though.

I came to this hotel to do some planned works and expect it to be the same as all the other hotel I stay in when working away. The staff at this hotel are outstanding and result made me feel welcome, not only as a guest staying at the hotel but also as a contactor doing planned works. The rooms are currently going through a refurbishment and they are so nice. The breakfast at the hotel was really nice, cooked fresh to order which makes a difference compared to the buffet breakfast. Well done to the team at this hotel! If I'm every flying from this airport I will stay again without doubt

Food always outstanding, great service from all staff, just absolutely fantastic. Never fails to let me down, the new burrito on the menu is amazing, love love love. Great price and great location. The atmosphere is so nice just a great place to be.

This is an absolutely gem of a hotel just yards from a bus stop which takes you to East Midlands airport terminal building in minutes. I stayed here before an early morning flight to Riga Latvia and was impressed. I stayed in one of the recently renovated rooms which was spotless. The hotel is undergoing extensive renovation which didn’t interfere with my stay at all! The evening meal was delicious! The only issue was the receptionist was also serving behind the bar and sometimes it took a while to be served a drink.

The rooms are lovely, clean and comfortable, everything you need. Staff are friendly and helpful. Restaurant menu is good and the food is good too, quick and efficient service, again the staff can't do enough for you.. It was a stop over to go to the airport in the early morning..a good start to the holiday.

The staff are lovely and cope with a great deal that isn’t right here with charm and warmth. But whoever owns this franchise - and Whitbread - you need to get your act together. This is a building site. You don’t warn customers of the refurbishment. Construction noise starts at 0745 daily - including weekends. The car park is part taken over by construction offices and builders vans. The water switched off constantly. The kitchen either can’t cope or is under-staffed. No hot breakfast options for days, a limited evening menu. No reduction in meal deal costs despite lack of full menu. You’re either a hotel or a building site - make your mind up which one and stop the cynical, money grabbing nonsense of charging full daily rates for a hotel that won’t be ready for at least another month. Until it’s sorted - avoid. Come back in June when the long suffering staff can look after you properly. Shame on you Whitbread and your ‘45 days to respond to complaints’.