The Brent Hotel - London - Wembley

Really friendly and helpful staff who will go above & beyond. Nothing luxurious & the beds need an upgrade but very clean & close to the Preston Road tube station

Window did not shut properly so noise from building work surrounding the property was relentless. There was alot of noise from staff early in the morning too. It would be better to warn anyone visiting the hotel that there is work taking place nearby. Other than that the rooms are very basic but it was suitable for our visit to Wembley with the Preston Rd station a 5 minute walk away.

Was very welcoming and even upgraded our room, rooms were clean, nice and staff were very friendly, hotel has car park and good location, the beds were very comfortable and bathroom was also very clean

Thankyou for a lovely stay, very friendly staff, easily reached on the phone and keen to help where they can.

Good budget hotel with easy tube access for Wembley. Booked last minute and rate was very competitive with added bonus of a parking space being available when we arrived. Room was basic but clean with comfy beds. Reception staff friendly and helpful. Room was extremely hot as top floor but windows could be opened fully. Building work next to hotel so noisy wake up call! Would stay again if attending a concert at Wembley as long as the rate was as competitive.

We chose to stay here as it was close to Wembley Stadium, When we arrived we were greeted by a lovely man called Andy. He was extremely welcoming and friendly. The hotel was spotless and was close to local shops. We would definitely stay here again and would recommend to friends and family! Thanks Andy, You are a credit to this hotel xx Cathy and Stephen (The nutty Scousers) 😊

Hotel booked for the 19th due to Coldplay in concert , we live in Liverpool so not round the corner , been looking forward to this and working extra hours to pay for hotel which puts their prices up ridiculous amount due to the concert being on, this being expected we paid the stupid price as it’s round the corner and we have stayed before and it was great , cancelled a refundable hotel to stay here as I knew what to expect due to previous stays and would rather put my mind at ease, paid for a non refundable room as we would most definitely not be cancelling as we have looked forward to this trip all year , concert cancelled and moved dates to the 21st due to London train strikes but hotel unable to move our stay to the Sunday two days later to accommodate , of course if they could not do this due to capacity then the least we expected was money back as a gesture of good will as a non refundable room can be overided by the manager , a week I have tried to speak to a manager and poor Andy on the desk seems to be working 247 dealing with everyone’s issues as no manager is ever available and will never return calls, it’s a lot of money to pay out espicially with the cost lf living at the minute surely the hotel can understand how hard it is at the minute on people but when you don’t go out ever due to work commi**ents and children you look forward to a trip to London booked months and months in advance , I can’t believe how bad the customer service is in this hotel and that no one is willing to even contact you back to discuss this or even give a partial refund as we have worked and worked to pay for a room and facilities we won’t get to use and haven’t used, it’s wrong and disgusting that nothing has been offered instead e.g a night stay in the future or anything ! Shocking to say the least and am gutted I made my partner cancel the refundable room in the lovely hotel 10 mins away for the brent as it’s proved me wrong and let us down and we had no choice but to accept a refund on the tickets for the concert as we couldn’t afford to book another hotel in London as we don’t have money to throw away ! Should be ashamed , would advise you if your thinking of staying here to think again

Avoid this hotel! Booked to go for Wembley concert on 19th august, concert cancelled and moved to august 21st. Hotel not willing to offer any alternative or good will gesture or even move us to the new date. Customer service disgraceful and just happy to take your money and don’t care AVOID AVOID AVOID

My recommendation, do not even consider this hotel for booking. Not client oriented at all, Management only interested in cashing your money for doing absolutely nothing. First example, this hotel has a non-refundable policy after booking - a not-done kind of business these days. Due to London public transport strikes, I wasn't able to spend the night in the hotel, unfortunately. Bad luck for myself - not for the hotel as I had to pay the room in advance during booking. Despite their policy, still a hotel with a client oriented focus could have suggested some solutions to satisfy both parties, them as well as myself, e.g. spent another night in future, or partially divide costs made, or something like that. They did not even consider a solution, nothing at all. They just cashed my money (410 £ for 1 room for 1 night!) and did absolutely nothing instead. Shame on you The Brent !!