Nox Belsize Park

Por algunas razones, necesitábamos extender la estadía por unos días más, después de comunicarnos con la recepción, el procedimiento de check-in fue muy sencillo y todavía teníamos la habitación original. La zona alrededor del hotel es muy cómoda.

Mi experiencia en este hotel fue muy buena, me sorprendió porque elegimos la habitación "sin ventana", pero en realidad tenía ventana aunque daba a una "pared". Habitaciones limpias, modernas y espaciosas. El baño también era muy agradable, estéticamente bonito y adecuadamente equipado. Estaba cerca de la estación Belsize y con fácil acceso al centro.

En primer lugar, muy decepcionado porque escuché muy buenas críticas sobre el hotel, cuando finalmente nos hospedamos nos pareció pésimo. Cuando llegamos allí, no pudimos pasar por la puerta principal y esperamos 10 minutos en el frío para que nos dejaran entrar y cuando entramos a la habitación, las paredes se estaban despegando y el piso parecía un poco sucio. Una vez más, más tarde, la tarjeta de acceso no abrió la puerta principal y el personal del hotel nos dijo groseramente que era una puerta de empuje... que empujamos. Después de acostarme encontré pestañas y pelos por toda la sábana, lo cual me pareció asqueroso. Además de que la habitación estaba sucia y no parecía haber sido limpiada en mucho tiempo, la habitación estuvo incómodamente fría toda la noche y la mañana. El baño se estaba cayendo a pedazos y el techo tenía moho y trozos desprendiéndose, el sello de la ducha se había caído casi por completo y el tapón del lavabo estaba roto. La tetera no cabía debajo del fregadero y, en general, la habitación parecía cansada y sucia. No planearé quedarme con esta cadena nuevamente.

Clearly this hotel is a work in progress with building work still ongoing to improve the hotel. Not a problem at all for us as we were there for only 1 night at the weekend. I wasn't sure about leaving a review after a 1 night stay but having seen some very harsh reviews for this hotel I wanted to balance out these views. This hotel was the best value I could find esp on marathon Weekend and we wouldn't have been able to enjoy our weekend with family without rushing home without it. Sometimes expectations are too high. Our room was warm, clean and they let us check in a few mins early as transport was kind to us. Location is brilliant as we were visiting city centre day one then wanted to visit Camden day 2 which we could walk to from here. We would stay again as it was all we needed. A roof, a bed. Sometimes you get what you pay for and it was perfectly fine. Thank you. Without some of these smaller hostel type hotels some of us would have nowhere to stay. I also noted building work and lack of food facilities mentioned when booking it was not a suprise to us.

Whilst the hotel was fine for what we needed and a short walk to Camden, the receptionist was so rude, apparently you need ID to get your room key, why would I have my ID! She refused entry to us without it, When I asked what I was supposed to do when I’m 2 hours from home she shrugged her shoulders, luckily I was able to get someone to send me a copy of my ID but with all the GDPR guidelines I’m really sure this is not legal that this woman now has my ID details that I didn’t want to share, it is not visible on the booking details that you need ID, I’ve stayed in Nox hotels before and not needed ID but won’t be rushing back when they employ rude staff

receptionist was really weirdly arrogant and condescending for someone working in such a dump. didn’t feel safe, very uncomfortable tiny room, felt dirty, really difficult for two people to get ready. photos must be really really old, would not recommend.

I booked Online Reservations with NOX Hotel Belsize Park London. The last week of January 2024. It was being Refurbished when I arrived. The Website did not inform me about the Building work. Noisy building work. AVOID Lower Ground Floor Basement Room LG103. Lift up the Matress. It is Filthy. Dirty Sheets. The Female Receptionist with very long hair should be Trained in Customer Service skills. She was only interested in taking the Money. Not interested in Customer Satisfaction. Overpriced Rooms.

The only good thing about this hotel is it's location. Possibly this hotel was nice many years ago but absolutely not now. The vibe on arrival is one of a cheap hostel. The price reflects how tiny the rooms are, which if they were clean would be great but the reality is unacceptable. Really disappointing stay in room 107. Initially given room 104 which had a pool of water at foot of the bed. Staff did not hesitate to provide a different room. Sadly new room was much worse. I was told no other rooms available. The unbearable stench of damp and sewage coming from the bathroom left me feeling sick and completely ruined every aspect of my stay even outside the hotel as the stench stays in your nose. Due to the cold weather leaving the window open was challenging. My whole stay was awful. In addition the hygiene was sadly lacking e.g. the kettle had black gunky bits floating in it, the sink plug was full of hairs.... just unnecessarily nasty. On 2nd day when checking with reception if they could provide an alternative room, a notice had been printed and displayed on the desk stating the hotel is undergoing renovation and staff cannot help with any issues arising. This was not there on the day of arrival. The whole experience has been awful.

It's great to be outside of central London, in a more relaxed area, but right at a tube stop and in a great neighbourhood, with Hampstead Heath mere minutes away. The hotel is well kept, clean, well equipped, and with friendly staff. Good linens, showers and kitchenette facility in the room we had. No breakfast included though. And warning, if you accept to book a room in the basement, they are without windows of course, so that's a little dark.