Lisbon Cheese & Wine Suites

Booked this hotel following the reviews and watching the owner on you tube saying how fantastic his hotel was. Please don't be fooled as we were, hotel is nothing like in the pictures or in the video, this is not a four star hotel, far from it. Hotel is not clean, thick dust on skirting boards, we were met with stained seating and poor quality furniture in our room. Towels in the bathroom were supposed to be white but were actually grey. Room smelled really musty and the balcony was unusable due to dust from all the building work next door which we were not informed about. We decided to check out and asked to see a Manager but the manager refused to speak with us and has still not contacted us or spoken to us since we left. we were offered an alternative room but we declined as we just did not feel the hotel was up to the standard of a four star hotel in facilities but more importantly cleanliness. The hotel took £255 from us for 2 nights even though we checked out within an hour with no opportunity to speak with a manager, We were left to find somewhere else to stay which i am glad to say we did and the hotel we chose was fantastic with amazing customer service which this hotel just does not have. I have now read reviews of there other properties and the subject of cleaning or lack of it comes up a lot. if in Lisbon chose somewhere else and don't be totally mis sold as we were.

DO NOT STAY IN APARTMENTS!! We booked the apartment as a way to travel as a family. The website lists their apartments and suites as “luxury”. There was NO air conditioning and the apartment had 2 small fans 1 in each bedroom- none for the living room). When we arrived in August, it was 40 degrees celsius. The kitchen appliances are dirty. The blinds are ratty and we could barely open and couldn’t close them. The second night my daughter was in bed and picked up her iPad on the ground and ants started coming out of her keyboard. We then realized the apartment was covered in ants! They were all over the floor in two rooms and even in the bed. We called to complain and were told that there were no available apartments. Then later we were told they found an apartment (4 minutes later). When I said there was no a/c they said their website doesn’t say they have a/c (under amenities it says “a/c”.) To top it all off I was questioned why I didn’t call the night before to complain and they refused to give us any kind of discount or compensation. We left and moved to the hotel next door that has a/c and NO ANTS! Completely unacceptable for a place that listed itself as “luxury”.