We arrived quite late at night at this hotel after our flight to Gatwick was cancelled due to bad weather in the UK. British Airways passed us onto the Value Lounge at Torino Airport for them to find us accommodation for two nights until our flight home. On arrival the reception staff told us we were only booked in for one night. This may have been the fault of Value Lounge but even so it was unnerving and the manner in which the Rivoli Hotel staff told us this wasn't good. Our rooms were basic. No tea/coffee making facilities and our EU adaptors didn't fit any of the sockets, but the hotel did lend me an adaptor to charge my phone. My bed was smelly - although the pillow cases and sheet were clean I could smell the pillow and mattress beneath them. The 26C temperature of the room probably didn't help subdue the stale smell of the bed. Shower area could have been cleaner, particularly at the bottom of the shower door. Shampoo, soap and body cream available but no shower gel. The hairdryer was fixed to the wall, like one of those that you used to find in swimming pool changing rooms. First night was noisy, tiled floors means the sound of people walking isn't muffled, and I could hear people talking in neighbouring rooms. Breakfast area is very nice and there was a decent selection of foods on offer. Staff in the breakfast area were also smiley and helpful. The low point came when we went to dinner in the hotel restaurant, known as the Bellarium Restaurant (not the same place as where breakfast is served). It probably didn't help that staff in the Bellarium Restaurant didn't speak much or any English so communication was minimum. However, having sat down we were presented with luke warm, over-cooked food. Meat-eaters had pasta with some sort of meat for starter followed by a beef burger (no bun, just the burger) with a pile of carrots. Vegetarians had some fort of indistinguishable pasta for first course and what was probably a side of griddled vegetables for second course. Mine was burnt to a crisp All the food seemed to have been cooked well in advanc e(we arrived at 7.30 as arranged) and must have stood for some considerable time before being served. Basically, we were spoken to as if we were dogs - no exaggeration - and fed scraps. When one of the group asked about dessert the staff member (not our waitress, this was possibly the person in charge of the restaurant) made a gesture with her hands to signal no dessert. Someone asked about coffee and she snapped that we could have coffee if we paid. Basically Brtish Airways had given them a budget and they were sticking to it, which was fair enough, but there was no communication of what was going on - we were just plonked around a table and had dishes of food pushed at us with no explanation. If we had been told - either in the restaurant or at the time when we reserved a table - that we could either take advantage of BA's 'free meal' or have the option of seeing the menu and paying for a meal i
Fabuloso
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