Fairfield Inn Boston Tewksbury/Andover

Was told i would get a text or call when room was ready never get text till 4pm check in is 3pm so no idea what happen. Plus people should get some kind of discount since construction going on next worning so you woke up to banging.

I arrived close to 11pm. The woman at the front desk was very helpful, kind & informative. The breakfast was basic, but a good option for a quick bite. Would recommend.

The hotel was really great but only 1 elevator is not enough for a 5 story hotel. We will stay there again next year. Thanks

We love the room clean, big, the breakfast good variety.

The staff was very helpful, patient, and friendly. The hotel was well cared-for and in the process of some remodeling and upgrades. The bed was very comfortable, firm, and clean.

I'm happy with this choice that my family made to stay here at this hotel. It was very nice. Clean and updated. The rooms are big and nice. The only thing I wish would have been better is the laundry area. Theres only one washer and dryer. Other guests can be inconsiderate when it comes to using the machines. They don't come back for their laundry. You're stuck for hours checking to see if the person returns. I wish there was a larger laundry room. Some of the house keepers had a little attitude but for the most part, we were treated well. Would stay again. Would recommend.

Staff was friendly and helpful. Overall, the room was clean. They do not provide any housekeeping services unless you’re there for more than a few nights. With 4 people in my room, the garbage overflowed and not enough towels. Was told there was a shortage and would “try” to get me some more The front desk clerk was able to provide me with two extra towels, but said there weren’t a lot to give out. My two biggest issues with my stay was they were having a planned power outage for 4 hours to do work on the hotel. All this during the morning (8am-12pm) when we needed to be getting ready to head out. So we needed to wake up 2 hours extra early to be out of the hotel before they shut the power off. We essentially rented a room that we could not use during the morning The second issue I had was the closure of the pool for painting. No communication about this. Given that we had 4 children in our group and it was 90 degrees, they were we tied to get back to the hotel to jump in the pool only to be told it wouldn’t open until the weekend. Why not paint the pool in the fall when most people wouldn’t use it? Picking the hottest week in Boston to close the pool was ridiculous. Also, be prepared to be going up and down the steps for everything. The elevator is extremely slow and busy, so you’ll wait for quite a while.

Convenient because it was right off of 495 and the staff went out of their way to be helpful. Newly remodeled room was very clean and well done. Breakfast was good and well maintained.