Hoteles cerca de Batam City Aquare (BCS) Mall, Lubuk Baja

The room was spacious and the air conditioning was working so good cool. the bath towels and bed linens smelled fresh that we are able to relax. The elevator was a bit slow. During our five-day stay, I noticed that the food they served consisted mostly of local dishes.

I love the location the most. Fuss-free hotel tbh. Only issue i have with this hotel is that there is no power socket by the bed. So i have to charge it next to the tv. Also the toilet had a backflow issue which is gross - this is fixed by the hotel after i mentioned it to them. Not my first stay here. If you’re not fussy, want cheap and convenient, then this hotel is it. Please get the breakfast along with your rooms as it’s more worth it that way and the food is REALLY GOOD.

The staffs are very friendly. We went there quite early and our room not yet ready. The staff offer us to store our bags with them so that we no need to carry so heavy around. By the time we come back i realise the card for deposit bags had lost.The staff is so kind ask the type of our bag and even show us the pic of our bags to confirm before passing to us. The room is not very big but just nice for two of us to stay. wif connection is good.There is a pleasant nice smell in the lobby or even in the room. The only part is the toiletries for bath and shampoo is 3 in 1 which me myself personally dont really used to it. The buffet food ok sitting area not big enough if all come in at the same time. The surrounding area got massages,salon and chinese/hala food credit to the points which no need to go so far from the hotel.

The hotel is very clean. Staff are very friendly and helpful. The swimming pool is small and dirty when we were there. Kids walking around at the breakfast area and jumping in and out from the pool to breakfast area. No proper towels provided for the pool. My room is clean but face a block of construction wall which looks really eerie at night. I think they are in the midst of extension their hotel. Blackout twice but power came back fast. Despite the small imperfect, it is still a very comfortable hotel which I will go back to in Batam.

Me quedé ahí durante dos días y conocí a un grupo de golfistas el desayuno 🥞🍳 Objetos que necesitan ser mejorados y cortar la espera para el cheque en el huésped.

Impeccably clean. Outstanding service from Ixxora on front desk. All staff keen to please and professional. They actually seem genuinely happy to be there and to welcome you. As of June 2026, MAXONE Batam offers simply the cleanest and most well maintained rooms in the whole of Kepulauan Riau. No question. The only hotel able to compete with the obsessive cleanliness is their next door neighbour 4 star property adjacent! There are new 5 star hotels on the island where the level of maintenance does not meet the standards set by MAXONE Batam. Highly recommended for leisure travellers who DON'T require pool, gym or breakfast included in the price. What you will get is a sense of luxury and commitment to quality and service excellence. Not recommended for longer stays and business travellers due to poor WiFi stability and shortage of work space / work surfaces in the rooms, that are small and a tight squeeze by Indonesia standards.

Room was relatively clean except ants on the table. However the toilet was a little dirty. The sink kept getting clogged. Ac was great and cold. The lift is very slow.

The cleanliness of the room is very terrible. With door unable to close properly and the toilet seat is broken. Bed was alright. However, theres no sound proof. You can hear the room next door shower. But the location is very superb. About 5-10minutes to the mall and the market. Very convenient Theres also in room massage. Quite cheap but not that quality

Good service and location, but room condition and pre-booking transparency need improvement We booked two different room types: a one-bedroom unit with living room and a Studio. First, the positives. The service team was responsive and helpful through WhatsApp. The standard check-in was 3:00 PM, but when we asked at around 1:30 PM whether early check-in was possible, they managed to let us check in at approximately 1:45 PM. We genuinely appreciated this. The location was good and the property itself has good potential. Unfortunately, the condition of the units did not quite match what we expected for the price paid. The one-bedroom + living room unit had an unpleasant smell, visible pre-existing damage to the decorative wall below the TV and other wall maintenance issues. The bedroom door also felt unusually thin and lightweight, affecting the sense of privacy and sound insulation. The Studio unit had no usable curtain covering the large glass window/balcony door beside the bed, affecting privacy and rest. We later found what appeared to be the curtain stored in a drawer, but the required holding bar was missing so we could not reinstall it. We also found broken plastic components stored in a kitchen cupboard. More importantly, the entrance-door strike plate was loose and the surrounding frame showed cracking. We sometimes had to manually press the strike plate into position in order to properly close and lock the door. These appeared to be pre-existing maintenance issues. Another surprise was that detailed House Rules were only provided through WhatsApp on the day of check-in. These included no daily housekeeping, no replacement of towels/linen/amenities during the stay, and a requirement for guests to dispose of their own rubbish before checkout. We understand that an apartment/residence operates differently from a full-service hotel, and we do not expect 5-star hotel service. However, important service conditions should be clearly disclosed before booking and payment so travellers can make an informed choice. Likewise, an apartment does not need to be perfect. Cosmetic wear can be acceptable. But known defects or missed maintenance should ideally be addressed before check-in or communicated to the guest beforehand, particularly when they affect privacy, security or normal use of the room. As travellers, we also do not expect to become room inspectors immediately after arrival, photographing every existing scratch, damaged wall or fitting simply to establish that we did not cause it. For the price paid, the condition unfortunately felt below some less expensive inns/hotels we have previously stayed in. This is not a bad property. The location is good, the service team was responsive, and with better maintenance and pre-arrival quality control it could be a very nice place to stay. Our main disappointment was the loss of informed choice. Had we known the actual condition and service arrangements beforehand, we could have accepted them, requested another available unit, or chosen different accommodation before arriving. Overall: good service, good location and good potential, but room maintenance, quality control and transparency before booking need improvement.

Good service and location, but room condition and pre-booking transparency need improvement We booked two different room types: a one-bedroom unit with living room and a Studio. First, the positives. The service team was responsive and helpful through WhatsApp. The standard check-in was 3:00 PM, but when we asked at around 1:30 PM whether early check-in was possible, they managed to let us check in at approximately 1:45 PM. We genuinely appreciated this. The location was good and the property itself has good potential. Unfortunately, the condition of the units did not quite match what we expected for the price paid. The one-bedroom + living room unit had an unpleasant smell, visible pre-existing damage to the decorative wall below the TV and other wall maintenance issues. The bedroom door also felt unusually thin and lightweight, affecting the sense of privacy and sound insulation. The Studio unit had no usable curtain covering the large glass window/balcony door beside the bed, affecting privacy and rest. We later found what appeared to be the curtain stored in a drawer, but the required holding bar was missing so we could not reinstall it. We also found broken plastic components stored in a kitchen cupboard. More importantly, the entrance-door strike plate was loose and the surrounding frame showed cracking. We sometimes had to manually press the strike plate into position in order to properly close and lock the door. These appeared to be pre-existing maintenance issues. Another surprise was that detailed House Rules were only provided through WhatsApp on the day of check-in. These included no daily housekeeping, no replacement of towels/linen/amenities during the stay, and a requirement for guests to dispose of their own rubbish before checkout. We understand that an apartment/residence operates differently from a full-service hotel, and we do not expect 5-star hotel service. However, important service conditions should be clearly disclosed before booking and payment so travellers can make an informed choice. Likewise, an apartment does not need to be perfect. Cosmetic wear can be acceptable. But known defects or missed maintenance should ideally be addressed before check-in or communicated to the guest beforehand, particularly when they affect privacy, security or normal use of the room. As travellers, we also do not expect to become room inspectors immediately after arrival, photographing every existing scratch, damaged wall or fitting simply to establish that we did not cause it. For the price paid, the condition unfortunately felt below some less expensive inns/hotels we have previously stayed in. This is not a bad property. The location is good, the service team was responsive, and with better maintenance and pre-arrival quality control it could be a very nice place to stay. Our main disappointment was the loss of informed choice. Had we known the actual condition and service arrangements beforehand, we could have accepted them, requested another available unit, or chosen different accommodation before arriving. Overall: good service, good location and good potential, but room maintenance, quality control and transparency before booking need improvement.