Batam City Hotel

I’m a bit disappointed as we requested for big bed but end up given us 2 single beds & on the 2nd day the toilet & room had very strong cigarette smell & the staff have attended to it. Need maintenance as the toilet shower bar not working & floor quite slippery. Overall good location.

The room cleanliness is good. Just that need a short 5 minutes walking distance to nearby amenities such as food and shopping at BCS.

Always warmly welcome back by the reception staffs. They are all very pleasant and helpful staffs expecially (Ms Uci) for this trip. Good experience staying at this hotel as locations where all the massage, eating places and shopping are all nearby, within walking distance.

Location is excellent but services are still below par. The air-conditioning system of my room was obviously not working as the room temperature in the room was 27°C and even hotter than the corridor areas outside my room. I complained and they sent an air-conditioning technician after about an hour. He checked and told me the air-conditioning system was just blowing air but the air-conditioning mode was not working. He reset the system and confirmed the air-conditioning system was working as the measured temperature of the discharge was 21°C. I accepted the repair and went for dinner. After, dinner, the temperature in the room felt slightly cooler at 25°C. I had an early night but slept with only my underwear on as the temperature was still uncomfortable. I had a rather poor night with as the room temperature was not conducive for a proper rest. You can see that the air-conditioning system was set to 16°C but the room temperature was 25°C.

Hotel is near many amenities such as shopping malls, restaurants and places of interests. The hotel rooms are clean.

Great location with easy access to nearby food and shopping. The staff were very friendly and helpful throughout our stay. Overall, a comfortable stay and definitely worth the money. Highly recommended!

Hotel lacked maintenance, basin drainage and shower drainage both are choked. Water flows very slowly. Shower mixer is very difficult to control the hot water. Minor shift of the mixer handle will either caused rapid raise in hot water supply or cold water mix. Room wall paper is beginning to fall off, door closer for balcony door has came off for long periods of time.

The old building facility was getting older and the front desk service was not doing well.

The hotel was really comfortable, clean, and cozy. The staff were friendly and the service was great. 🥰 The best part was definitely the breakfast! So many choices, and everything was fresh and delicious. Really enjoyed our stay here and would definitely come back again. ❤️