Hoteles cerca de Biblioteca Bute, Castle

The hotel is aesthetically pleasing, has old world charm yet modern. Breakfast is good though sometimes a long queue is formed outside the restaurant. But my check in was very disappointing. First the time it took for that staff to process it led me to think either their computer is not working or there's a problem with my booking (but I have received reminder from Trip.com. Worst, that staff asked me to pay a sum which is about £100 more than the stated sum on my hotel voucher ( he even said specifically ”For the first night the amount is xxx, and for the second night, the amount is xxx, with a security deposit of £50, the total is £4xx.”I told him he made a mistake as the sum stated in my printed voucher is only £3xx. That staff is either incompetent or not trustworthy, and should not be working on front desk. ALWAYS CHECK THE PRICE ON YOUR VOUCHER.

Estuvimos una noche y dormimos muy bien. El servicio muy amabl

The room was average with no ceiling lights but both double beds were comfortable. The bathroom has a bathtub and it’s a pretty high climb for an average height person to take a shower. Plus the floor always got super wet because of the shower water. The shower was also broken so there was more water leaking behind the shower than on the person bathing. There are no face towel hangers and the heated towel hanging rod was not heated at all. The buffet had the exact same things everyday, including the cut fruits 🫣

I have a really mixed feeling about this hotel. I booked the superior room with tree lined view and asked for a quiet room: the receptionist gave me an extremely cold and noisy room right next to the motorway and above some nightclubs. My watch has identified the noise level is over the normal limit. I couldn’t fall asleep due to the loud noise even at midnight. I called the receptionist to change a room. Unfortunately, they first gave me a standard room that the heating system was not working and much smaller than I have paid for. The two maintenance officers who came to check the heating system are very helpful and suggested to change to another room. Only by then, I was able to change to another room that matched the similar sized of a superior room, but without tree lined view. I must say that all the receptionists were friendly and polite but behind their friendliness, they are not really helpful at all. I had my dinner, a sea bass meal, at the restaurant - see the photo. The dinner and the service was both outstanding. The kettle in the room was not very clean; it could easily be cleaned by using small spray to remove the calcium. The gym and swimming pool are excellent. If you are not used to live in really loud room, please double check with the receptionists. It is also not worth to pay an extra 10 pounds per night to get a so called tree lined room with extreme loud noise. I also wonder the reason for the hotel to give customers rooms that the heating system are not working. It would helpful to check before they allocate room to customers. It would also helpful that the hotel ensure that the room has reasonable temperature before admitting guests, esp on a very cold winter night. Overall, this is not a very good experience. I was not able to sleep for a whole night. I paid extra in the hope of getting a better and quiet room but ended up with one of the worst room without getting any compensation.

Me alojé una noche y la ubicación era perfecta, a solo 7 minutos a pie de la estación central de trenes de Cardiff. Es muy fácil llegar. A primera vista, el hotel parece muy antiguo en comparación con la foto, pero estaba bastante limpio. El check-in fue fácil y los recepcionistas fueron muy amables. Me encanta el servicio de recepción las 24 horas. Como está en el centro de la ciudad, el entorno está un poco abarrotado, pero la entrada siempre está cerrada y tienes que tocar el timbre para entrar, lo que me hizo sentir seguro. Como viajero solo en una ciudad nueva, eso es lo principal que quería. La habitación es pequeña, pero tiene todo lo que necesito. Pensé que oiría las voces de otras habitaciones a juzgar por el aspecto de las paredes, pero no fue así. La cama era cómoda y dormí bien. Definitivamente me quedaría allí de nuevo. Saludos.

Last minute decision to stay over in Cardiff and this is in an ideal location and reasonable price. Staff at reception/bar couldn't have been more helpful when I struggled with the check in units! Room was fine, quiet & with everything I needed. Sunday night but restaurant was still open so had lovely meal there & breakfast the next morning always a cracker. Note their deal if you're having both by the way.

fue todo muy bien, la cama cómoda, lo único las almohadas un poco muy blandas.

Located in the middle of the city centre close to castle and local attractions. Unfortunately room backed into a night club which played music till 4am. If you are a light sleeper this could be an issue. Other then that lovely place.

Estaba a solo 5 minutos del centro de la ciudad. El personal era muy amable. Todo estaba limpio. Volveré pronto.

Its so close the city centre. The cardiff castle is located just 3-4 minutes walk distance,the beds are clean,hot water is working and the beds are clean. Thanks