Elizabeth
22 de octubre de 2023
I have stayed in hotels all over Europe and the US and this is by far the worst hotel ever. The room was not cleaned despite my 10 day stay. I had to request the trash be removed, coffee and coffee cups every single day. After 5 days a cleaning was supposed to take place but I had to request it first. The towels were exchanged , the bed was made and trash removed and that was all the housekeeping that was done. My coffee, coffee cups and water cups were never replenished and not once did they supply even one bottle of water which is standard in every hotel I have ever been in. The only friendly member of staff was Pedro who gave me several coffees and cups when asked. The rest of the staff could use some training in smiling and general customer service, in fact a pretty surly bunch overall. Breakfast was overpriced at $10.00 per day and the one dinner I ate in the evening was mediocre. All the other Hiltons I have ever stayed in have been wonderful experiences but I would never stay at Hilton Garden Inn, Lake Mary again and would definitely not recommend it to any of my friends or family.
Traducir