Renaissance ClubSport Aliso Viejo Laguna Beach Hotel

Poor front desk services Poor cleaning services Nobody at the glass door Bad manners Felt offended

Meh, the hotel part of it was ok. There was debris all over the floor so who knows when the last vacuum ran through. Bedding was dirty, and the room itself was a little run down. I also thought the $35 parking fee was ridiculous for you to park your own car in the large empty parking garage across the street. The upside was the pool area for the kids to play and the lobby was nice. The fitness facilities looked nice but we didn't use them.

Great restaurant so I did not have to go out unless I wanted to. Great servers too. Mattress was the only downside of my stay. Lumpy and not comfy.

Excellent customer service and very professional front desk clerks

We loved everything! The other reason why we rated it 4 is in 2023 if you’re a hotel with this reputation you should have mini fridges in every room. This is the first hotel of this reputation that we arrived with no mini fridge. Also, the TVs are outdated with apps and not connected to WiFi to even access the apps on them. Lastly, the sink clogged up continuously within 30-60 seconds. Either someone needs to fix those drains or replace the sink. Overall beautiful property.

My husband and I stayed here for 2 nights on a beach trip. This hotel was in a location that was very quiet (not next to noisy roads). We also had a room at the end of the hallway in a corner room, so we heard nothing! The room was very nice and well laid out (King bed). The mini fridge was a decent size. There was no microwave, but we didn’t need one. The bed had a slight feather- type pad, but the bed and pad were not very soft. However, I’m pretty picky and I travel with a memory foam pad. The shower was a walk in shower with no closing door, which was fine, but there was no exhaust fan, so the bathroom steamed up. There was a bunch of black hair around the drain during my shower and if was not my hair. Other than that the room was clean. I couldn’t get the vending machines to work on two floors but the man at the front desk got some Sprite for me from the bar when I told him about it and said he’d let the manager know. We didn’t go to the bar/restaurant or gift shop and I think the pool was under repair so I can’t comment on these. Overall it was a pleasant stay. I wasn’t really happy about the paid parking. It was a parking garage next to the hotel. We had to drive farther to the beach staying here, but it was worth it to have a quiet hotel room. There is no free breakfast, if that’s important to you. I would probably stay here again if the price was right. We got a good last minute deal in October.

Bad service. No front desk help. No one to help with luggage or dolly. Very rude.

Nice, clean resort. Enjoyed the gym which offers just about everything and more compared to other monthly membership gyms.

A hotel perfect for everyone, adult, couples, and families can definitely enjoy a stay here. Lots of amenities like the gym, swimming pools, and small water slide area for kids. They have a restaurant with pub food and a full bar. Parking is a little pricey like $27 a night for garage self parking. It’s like 30 minute drive to the Laguna Beach waterfront. Location wise, it was great.