Fairfield Inn & Suites Knoxville/East

Everything was great about our stay. No complaints at all.

商務出差，體驗一般。

Staff quickly corrected an issue with the TV. Impressive customer service by the lady at the front desk.

I traveled alone and checked in late at night after driving all day. When I walked in I thought the employee was someone staying there because he wasn't behind the counter and didn't look very professional. He basically just handed me a room key and didn't say much of anything. I misread the number and went to the wrong room where someone inside was yelling so I double checked thankfully and went to the correct room but not before noticing the messy hallway even in the dim light. When I did get to my room the coffee maker was in the bathroom and looked like it hadn't been dusted in ages. The place just had an overall dirty and unsafe a**osphere. When I was loading my car in the morning the staff was smoking in front of the door. Some guy approached me in the parking lot to ask for money. When I checked out the lady was not very friendly. Sadly I stayed at another Fairfield Inn on this trip that was excellent so this was very disappointing. The whole place needs an update from the low ceilings and poorly lit hallways, outdated furniture and creaky elevator, to the poorly trained staff. I even passed up breakfast because again everything just felt dirty.

Decent hotel for overnight stay. Conveniently located just off highway. Appreciate the noon checkout, even though breakfast ended at 9:30. Room was not equipped with hair dryer.

Liked the sitting area on the floors. Our room was comfortable, nice shower. Breakfast room and buffet were good. The exercise room was cramped and warm. Poor air circulation made it difficult to work out. The water cooler was empty and there were no towels

No luggage rack in room, too close to the highway and rate was double the amount of our 3 other stays while on our trip. The outlet plug in the closet

The bed was clean and comfortable. The shower was great. The breakfast was good and the staff was friendly and helpful. Very nice place to stay.

It was a nice place to stay, clean and comfortable, with a good breakfast, we really liked all the different toppings for the oa**eal.