Laguna Villas

Booked a three bedroom villa. Ok stay with terrible communication with property management (which was in England) Very economical but you get what you pay for. Tried calling about the pool heater attached to the poleoperty and was told after the fact that a slight additional fee would apply would have done that had I known ahead of time. Clothes dryer broke down and had to go to a local Laundromat to dry clothes. Contacted property management (in England) but they had no idea how to fix. The homeowner who gave rights to the property manager handles all the maintenance set up locally but was not available to call. When checking out maintenance contractor has no idea dryer was broken and was a bit upset he wasn't told. Hardwood floors in ok-good shape. Carpets were clean I think but extremely stained and a bit sketchy. Excellent WiFi connectivity and bathrooms very clean. Didn't realize it came with a pool and lanai so that was a pleasant surprise but would have liked better communication about that (see above). Living room furniture was functional but dated and pull out couch (which only used as a couch) sagged in the middle needs replaced imo. Lots of confusion about trash/recycling. Book of protocols provided by homeowner contradicted other displayed signage.

I loved how spacious and clean the house was. It had all the necessary appliances and house needs. the lake on the back made the view very peaceful and relaxing. I know the furniture is outdated, but it was clean and functional. the house was spotless.

We arrived on a Friday afternoon and called the contact # (which is in England) to have the pool heated. We were informed they would send someone out that evening but it takes a good 12 hours to heat so wouldn't be ready until the next day. Saturday morning we check the pool, and it is as cold as it was the day before. We noticed a paper note slid in the front door - local rep let us know the pool heater was just turned on that morning, so wouldn't be ready for another 12 hours. We left for the day sightseeing and got back early evening. The temp in the house was 76F and rising. I called England - no answer. I called the local rep's number and it was disconnected. We had to book other accommodations for the night. The outside of the home looked nice; inside was another story: carpet so dirty you wouldn't want to go barefoot; "toiletries" means 1 roll of tp per bathroom and 1 pump bottle of hand soap. Signs in the kitchen ask you to clean up after yourself, but the only soap is again a small bottle of hand soap and a sponge/scrubby. We bought supplies to compensate. Sunday late morning I was able to reach England and they told me they would contact their local person to look into the AC not working. I received a call later that day stating her husband flipped a breaker and they would have AC repair out Monday evening. At that point we sent a detailed email to Laguna Villas contact and let them know we were leaving and expected a full refund. To their credit, they did refund us