Four Mansions Hotel

Мы не заселились в этот отель. И не получили услугу по проживанию. С моего счета сняли сумму за не оказанную услугу. На вашем сайте была размещена информация о данном отеле, цене проживания и услуг оказываемых отелем, стоимостью 3892 лир. В частности были предложены услуги по СПА процедурам и трансферу на горнолыжный курорт, что являлось определяющим при выборе отеля. Хотя стоимость 5 * отеля Wyndham была 2900 лир так же размещённая на вашем сайте. При заселении в данный отель мы увидели достаточно низкий уровень отеля, что подтвердило отсутствием каких либо звёзд. На вопрос о трансфере и Услугах СПА, управляющий отеля предложил платную услугу в размере 1200 лир и вызвать от куда то со стороны массажиста, если нам "это так необходимо". Понимая, сайт Trip. Com, ввёл нас в заблуждение, мы решили не заселяться о отель не соответствующей заявленному на сайте. В течении 3 часов мы пытались отменить бронирование и вернуть деньги, но служба поддержки сайте вела себя формально, принимая сторону отеля, а не своих клиентов. Считаю данную ситуацию не допустимой, и прошу вернуть деньги за не оказанную услугу. Виновником данной ситуации полностью является Trip. Com. Предоставив ложную информацию и не защитив права клиента, когда эта информация вскрылась

It is placed in a quiet area, though less than 10 minutes walk from the centre of Kayseri. The hotel offers well-decorated, functional and spacious rooms, enabling a good rest. It is close to many interesting spots in Kayseri and the hotel itself can organize trips in the Cappadocia region. Breakfast is good and at the breakfast room you can also have a nice meal with traditional dishes. Bear in mind that Kayseri is a alcohol free city, but the orange juice they prepare is outstanding. The cost is quite affordable for western Europe standards It is to underline both the hospitality of the owner, as the kindness and professionalism of the staff. Some of them speak very good English.

It was a super hotel. Very nice deco and pretty outside. The manager was so helpful. The rooms were spacious and the bed was very comfortable. The breakfast was great and we ate twice in the evening. There was also a very nice restaurant just around the corner.

This hotel and staff are so awsom. Its in the city of Kayseri and is realy beautiful. I realy recomment the city of Kayseri and this hotel. There are not so much tourists overhere so youre betreden the local people. The rooms in this hotel are big and very clean. When we arrived, we got a welcome drink and after 5 mins, we got a big plate with fruit. Unbelievable. Thank you all dear staff.

Everything started with our early check in experience. Because we arrived so early, the room was not ready yet. But staff immediately took action and upgraded our room, without any charge. The room was exceptional. Building's architecture from outside is representing historical houses. When you go inside, harmony of modern and history welcomes you. The breakfast is a must if you would like to try local food. Also they hear your suggestions and renew the menu according to requests. The hall is calm and helps you to enjoy silence. Rooms are very very clean, makes you feel like home. Overall, will definitely visit again.

Konaklamadan çok memnun kaldık. İlgi en üst düzeydeydi. Temizlik ve konfor mükemmeldi. Kayseri seyahati için en üst sıralarımızda yer alacak...

***et memnun kaldık otel genel olarak temizdi kaldığımız oda temizdi güler yüzlü insanlar vardı hep ilgilendiler

Zéér centraal gelegen met leuke gelegenheden in de directe omgeving. Hotel mooi, comfortabel, perfect en vriendelijke bediening. Voor iedereen aan te raden.

Temiz merkezi konumda tarihi konak mükemmel kahvaltı çalışanlar mısafirperver on üzerinden onhizmet kalitesi