nathalia
27 de diciembre de 2023
I had a terrible experience, from the minute I was greeted. I’ve stayed at this property before & because of status I always receive an upgrade & it has been a very pleasant stay. However this time I wasn’t greeted properly & treated nice. I informed while checking in about a possible upgrade she denied to to me. The property had plenty of rooms available & I triple checked before I asked. However she was rude & not willing to help. I asked if I could speak with someone else she said she was the only one & it would need to be the following day however I was checking out the next day. The property is nice & I’ve always enjoyed the amenities. But if this new staff is going to be treating the guest this way I would not be going back
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