Tulip Inn Itaguai

Trip e hotel precisam se entender. Primeiro eles arrumaram o quarto apenas para um hospede. Sendo que eram 2. Agora a tarde estao me cobrando, dizendo q o meu pagamento seria diretamente ao hotel, sendo que a trip ja descontou no meu cartao. Pessima experiência com esse app.

O hotel atendeu as minhas expectativas! Excelente custo x benefício!

勉強可以接受，有待提高

The rooms are decent size, but the hotel looks old and has a stale smell. The bedsheets had stains, the towels were dirty and smelled awful. ( only one large and one small towel was given) Asked for clean ones and received the same- full of stains and with a bad odour. The shower tiles were dirty, the toilet wasn't cleaned ( had to wipe the seat before using it)

I've booked two triple bed room in order to accommodate two children under 11 years old and one adult per room with more than a month advance. On the checkin day, I've called the front desk and identify my self and the reservation to make sure it will all right. A couple of hours later I've arrived to checkin and for my surprise there's no triple bed room available!!! Front desk offered four double room instead but how to accommodate two adults and four children there? So the front desk man went up and prepared the supposed triple bedroom. After 40 min waiting, both rooms were ready, however... Not enough towels, damaged bed sheet, and one bed was kind of mobile one very uncomfortable. I don't recommend it, if you have a chance try other options. Don't stay there. Another family (they were a couple) stayed on double room and a lot of problems being reported by them. Very unprofessional and they don't honor the booking done even if you call them to make sure it's all right.

Friendly staff. Good location. Clean. The biggest problem is the blinking lights on the smoke detector in the rooms. It's hard to get to sleep with those lights.

Hotel in general was okay, but a bit undermaintained with a creaky elevator I was afraid I'd never leave. The hotel staff were rather lazy at keeping the food service area clean. The laundry service (which is external of the hotel) is ridiculously expensive.

Good price! Nice staff!