Usuario invitado
5 de marzo de 2024
The hotel is wonderful, staff are very attentive and always there to accommodate your enquiries. Last night I had a bad experience with Mr Ibrahim, we as a couple and and friends were asked to be more quiet while playing domino's. ( no bad language, no being noisy or troublesome) One nationality complaining about another without just cause is xenophobia, without justification. All staff and other guests had no complaints however being a minority if you are Britsish is troubling. We have been to this hotel in the past and never had this problem and have booked up for Christmas/New year are having second thoughts. The hotel caters for another nationality more than the Brits, any issues or so called complaints are acted on without question. I must reiterate the hotel is clean, staff are wonderful however I do believe being a manager myself in the UK of a very large company I feel the problem in this hotel is lacking diversity from Management. Overall, saddened how this has been dealt with, lack of professionalism and taking one nationalities views over another. I hope by tbe end of my stay in this lovely hotel my view and opinion has changed.
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