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This is definitely the best hotel with top service in Auckland. We were on a group tour and stayed in several hotels all over the country, Horizon stood out as the most accommodating, comfortable, and friendly. It's just a few minutes walk from Weta, the neighborhood is clean, modern and convenient, surrounded by convenient stores and restaurants. I carelessly left my spare phone in a hotel in Wellington, and I am super grateful that the Concierge at Horizon went out of their way to help get it back... (it was a slightly complicated situation as I left New Zealand before the phone reached Horizon).

El hotel está situado en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro El hotel está situado en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro

It was really nice the room was clean and staff was friendly and it was good service

On March 13 to March 15, I stayed at the Intercontinental Auckland. My first night at that hotel was probably the worst of any hotel stay in my life. We arrived at 930AM from international flight from the US. The hotel did not have a room ready, which was understandable. There actually were rooms ready, but the front desk did not want to assign an upgrade. The bell hop held our bags and was to place our bags into the assigned room. We come back at 515PM, get the room keys. We go to the room and we cannot enter the room because the security flapper was closed. We go back to the front desk. The assistant manager goes up with us to the room. Of course, he cannot open the door. We are told to go to dinner, and the hotel would cover half of dinner. At 630PM, we are given another room, and told that dinner would all be comped. We wait in the new room for 4 more hours. Just after 1020PM, a bellhop brought us our bags. We waited 5 hours for our bags. We were tired after a 16-hour flight. We needed our meds and our CPAP machine. During this period there were numerous conversations of we’re doing the best we can. Hogwash! I spoke to the assistant manager at our room’s door at approximately 730PM. I told him he needed to drill the locks on the interconnecting doors. Because you see, our room was identical to the previous room. We only reserved one room. The assigned rooms had interconnecting doors. We suspect that the person who put our bags into the first room, exited from the other room after closing the shared doors. That person never checked our room’s security flapper. Comping our dinner, did nothing for the situation. The hotel should have put us in the nicest suite available. As that would have been the best service recovery! I know they were available, because I checked the IHG app. Instead, we get verbal apologies that never addressed our needs!!! Hello, we could have had a medical emergency, and this hotel plays with keys? There was no formal apology from the general manager, who never seemed to get involved. The comedy of errors and lack of empathy was astounding. At one point, I felt that the hotel was insinuating that somehow, we did this! Like really, how is that possible? The actual hotel is very nice. The room was very clean and the bed comfortable. The location cannot be beat if one is leaving on a cruise from Auckland. BUT, we would never stay at this hotel again! The actual operation of the hotel is very poor for a 5-star property. There is no good reason for what happened to us. I left after our 2 night stay, furious, aggravated and disappointed!!!

Easy late night check-in. Staff member gave us a SIM card so that we could connect locally immediately. Very comfortable room. Easy access to all Central Business District restaurants, galleries, buses etc. but away from the CBD noise.

La ubicación es excelente para la calle reina y fácil de acceder a CBD Auckland, la habitación está bien para un breve viaje. Pero tiene que cerrar la ventana para evitar insectos. El personal es agradable y útil.

I'm in LOVE! Cosy, Welcoming, Boutiquey. Went for a night away from my boys felt like I'd had a week at a spa. The staff were attentive and kind without being stiff necked. Room service from the restricted late night menu was DELICIOUS and the in-house breakfast was a perfect selection of light continental or eggs any way. The open fire was warm and inviting being tended by a waiter but i really did feel like I could put a log on it if I had I had itched that urge, My room had views of the city ferry's coming on a gloomy day. I happily watched them from my bed tucked up with my selection of pillows and the soft cotton and wool blanket. I'll be back sooner than later I expect and I'll be asking for the same room. An awesome example of the best of what our city has to offer. Made me proud to be a JAFFA!

Todo fue perfecto. Incredible personal, cada persona que trabajaba allí era tan hermosa. No podemos esperar a estar de vuelta. Gracias

We recently stayed here on May 26th and 28th. We were fortunate to encounter exceptional service from several staff members throughout our stay. Olivia at the restaurant was incredibly helpful and accommodating when we made a mistake with our high tea reservation. We truly appreciated her kindness and understanding. Additionally, the chefs surprised us with a complimentary dessert platter for my sister's birthday, which was a lovely touch. We also got to interact with Kent during our stay who was also fantastic – attentive, friendly, and ensured our requests were met promptly. Sarah at check-in was exceptional – professional and attentive. Sachin at the restaurant made us impeccable Old Fashions and provided stellar service. The chefs deserve a shout-out for the incredible food – the potato gratin and steak were particularly delicious! The high tea experience itself was lovely, but the service could have been improved. Our server seemed disengaged and required us to seek her out for water and tea. However, a big shout-out to Olivia again, who even while seemingly on reception duty, noticed our need and offered assistance. This exemplifies her impressive dedication to guest satisfaction. Finally, Kent's professionalism during our checkout on May 29th cemented our positive impression. Overall, our stay at your hotel was very enjoyable thanks to the exceptional service provided by Olivia, Sarah, Kent, and Sachin. They are true assets to your team, and their genuine hospitality significantly enhanced our experience. We would definitely consider staying at your hotel again and will definitely recommend it to others. Thank you for your time and consideration.

Muy tranquilas y tranquilas, muchas habitaciones verdes, cómodas con jardín/baño acceso balcón asientos Sumptuos desayuno bufé, pero muy limitadas opciones para otros alimentos/servicio de habitaciones Muchas de estacionamiento disponibles, satisfactorios cerca del aeropuerto pero sin el ruido excesivo del aeropuerto