Fraser Suites Hanoi

チェックイン時、女性スタッフさんの対応が、笑顔が素敵で、すごく好感が持てました。私は英語もベトナム語も話せないのですが、丁寧に説明をして下さり、有りがたかったです。また、翌日に空港までのタクシーの手配をお願いしたところ、素早く対応して下さり、その日は出発が早かったため、朝食のテイクアウトを用意して下さりました。部屋は広々しており、清潔そのもの。シャワーやトイレも快適に使う事が出来、言うことなし。１泊だけでしたが大満足。ウェルカムドリンクとフルーツ、美味しかったです。特にサービスが良く、ベトナムに行った際は、また宿泊したいです。素敵な思い出をありがとうございました。

素晴らしいホテル。穏やかで、ジムとプールも最高。ハイランズコーヒーもある。

Executive and Deluxe rooms are in different towers. Executives are newer, fresher and have better kitchen layout if you plan to cook. We took deluxe one bedroom but paid more and upgraded to executive. There are 2 supermarkets in the building with local and international produce which is a huge plus. Washing machine has dryer. The bed was very comfortable, the breakfast is pretty decent. Good night view from the rooftop in newer building. Very accommodating and polite staff members, all of them. Disadvantages: 1. No basic cooking necessities like salt and pepper, oil, no mixing bowls, no dishwashing liquid and sponge (and no dishwasher as well), you have to buy it which is not convenient when you stay just for a couple nights. The bowl I asked for that was brought from the restaurant for me was dirty, I washed it with sponge and liquid that bought myself. 2. There was Nespresso coffee machine, but no capsules at all (there was a place for a set of 3 but they covered it with instant coffee) - had to buy them in the shop downstairs. 3. Deluxe one bedroom that we initially booked was listed as “River view”, but you don’t get the view since the windows are small, and you can see only nearby building, city and a piece of water somewhere far - that’s false advertisement. Paying extra 1.000.000 vnd for the room upgrade in another building on the 3rd floor with no view as well was not very nice, but better than staying in the older building for 2 nights.

Probably one of the finest serviced apartment hotels in Hanoi.... Wonderful staffs.. Helpful.... Rooms are so clean and bathroom is massive..... Beds very comfy.. Hard matt but good for back.... Location around many cafes, gourmet stores, department stores... Its an A for this hotel...

Overall, my stay at the hotel was decent. The facilities were a bit outdated, and the place felt a bit crowded at times. However, the proximity to the mall was convenient, and the availability of a shuttle bus to major spots was a nice perk, even though I didn't utilize it. If you're looking for a budget-friendly option with convenient amenities, this could be a suitable choice.

Dirty dirty very dirty. Dirty everything. Linens are with blood and yellow stain. So disgusting

It’s a beautiful hotel, so comfortable The restaurant is great

만족스러웠습니다 직원들도 친절하고 2박을지내는데 불편한점이 하나없었어요 또한 주방식기류가 아주 잘 되어있어 이용에 무리가 없었습니다

雖然是臨時入住，前台半夜帶我看房間，辦理入住手續。房間很不錯，可以洗衣服，公寓的方便，酒店的服務。而且通過協調前台，酒店還贈送了早餐，第一天沒去吃，前台還提醒第二天記得來吃早餐哦。酒店在西湖邊上，從這裏去八亭廣場和越共中央辦公廳都不遠。