The New Castle Hotel

Good hotel. Near to Do Drul Chorten.

I recommend not to book this hotel as my experience was badly affected by this stay. 1. No lift and it is not mentioned anywhere. So, you are the coolie to carry all your luggage to first floor (even if you have lots of luggage. ) 2. Wardrobe provided was half the height of a normal person. 3. Room had so ***y lights but none were sufficient to even light up the room, so it was like a dark movie setup. 4. Window was provided but was instructed not to open as fly, birds etc. could get in and make the room dirty. So, we were not allowed to have fresh air (and no ac room due to cold weather in Gangtok.) 5. One person handles both the hotel reception and the restaurant; so you may have to call his mobile number every time you need anything. 6. Hotel restaurant gets closed by 8:30pm (which was not informed to us and guess what nothing about the hotel was informed to us while check-in) and you will have to either walk out for food or order online. 7. If you ask for breakfast early in the morning, you will get to know that the restaurant starts at 8am, so if you plan to get out for the tour at early hours, don't select complimentary breakfast option as you will never get before 8am. 8. We had ordered chicken gravy for lunch and the smell and taste was like of some chemical used chicken. The restaurant serves pork too. 9. One morning we had to take bath in cold water as the geyser was not working, and when informed to house keeping guy, he went out of the room door and switched on a switch which will turn on the geyser. It was not informed to us that to use geyser we need to switch on once outside the room door and then once inside the bathroom. 10. You may feel after staying here that you have not got the service you expected and you have paid for. So, don't select this hotel. You have better choices available in mg marg.

I stayed at this location for two nights. I must say, the place is very well located adjacent to the main road in Deorali. The staff was extremely courteous and helpful. The place offers a good dining menu with great options for all sorts of travellers. A special shout out to Mr. Rajan Gurung and Mr. Ravi Rai for their exceptional courtesy. I definitely recommend this place for stay in Gangtok.

Was here on work for just a day but the good reviews on different sites gave us confidence to book Newcastle. Genuinely good service. We reached late but they opened up their restaurant for us to have a meal and our breakfast was ready on the dot of 7 so we could start off early. Clean rooms. Hot water. Good tasty food. Lovely ambience. Really appreciated Raviji's service. Keep it up!