Newmarket

Found noise from rooms above really disturbing as it was meant to be a relaxing break and just 5am when we were woken for the day. 2nd time this has happened at this hotel. Basically, hotel floors need sound proofing. However.. breakfast was lovely! Great welcoming staff and the hottest, freshest breakfast I have had for a very long time. Even if u stay elsewhere, the breakfast is worth coming for.

arrived with company 5 rooms booked room was only ready if £10 charge paid. unfortunately we had to pay £10 for one of the rooms to enable people to freshen up after a 4.5 hr drive. even at 2:59 a charge applied think this is harsh... also the rooms were only cleaned and as we were staying 3 nights i would at least expect clean towels daily also you should be asked on arrival if you require room cleaned.

Dreadful service throughout the hotel. Service in restaurant particularly bad and slow. Too many staff gossiping in corridors or smoking outside.

Very comfortable for an overnight stopover on the way to North Norfolk. Arrived in time to find a designated parking space in the carpark opposite. Waited half an hour in the lobby to check in as we arrived early and were reluctant to pay an extra £10 to get into our room. Had booked a Premier Plus and it was very well appointed and comfortable. Ate at the Italian restaurant Mangiare almost next door which was fine. Didn't have breakfast so can't comment on Premier Inn restaurant. Reception staff were welcoming and helpful. Pleasant stay.

Returning to our room at about 7pm, we were relaxing but at 10pm when we wanted to sleep there was banging from above like a child running around, we complained twice and was told there arent children on the floor above us (it must have been a dwarf). Then the room next door came back and we could hear everything they were saying, which left us not wanting to talk much to each other. There was only 2 tea bags and 2 coffees in the room not enough and not even proper toilet roll, it was a paper dispenser. Curtains were in poor condition. We had paid for breakfast but decided at 7am, we just wanted to leave and get home picking up a breakfast from Macdonalds. We were fed up of hearing the room next door do the deed, and coughing constantly. Bed was comfy! We wont be returning unfortunately.

Worst hotel ever,Don't bother sound quality is poor,everything is poor. Worst nights sleep ever Avoid!!!!!!!!!!!!!!!!

We had a 3 night business stay which ticked all the boxes. Our rooms were very clean and the beds were really comfortable. I had the best 3 nights sleep ever, and for the first time in years I woke up without backache every morning! The restaurant and bar were great to relax in after work and the food was really good and inexpensive. The cooked breakfasts were really good and cooked to order; no chewy bacon here that had been in a heater for hours! All of the staff were pleasant and helpful. There is a car park close by with a certain amount of reserved spaces but if you’re in a vehicle over 2m in height you’ll have to park a little way down the high street in the TK Maxx car park and it is free overnight.

Such a lovely hotel. Sandra and Amanda were amazing, they were welcoming, friendly and helpful. The Premier Plus rooms are definitely worth the extra cost. The room was spotless and the bed was very comfy. Will be staying here again when in Newmarket!

The reception staff are extremely helpful - nothing seems to much trouble. At breakfast, Dermott tirelessly guides guests through the menu choices and provides attentive service. Service like this is just great when away from home - makes you feel looked after and comfortable.