stephen
30 de octubre de 2023
Maybe Grand by name but not so much in other places, our room was nice and a good size but needed a thorough clean, the walls had lots of dust and cobwebs on them, the facilities in the room did not quite match up to the hotels 5star rating, no iron or ironing board in the room, not enough plug sockets (one had a cheap white four plug extension cable connected to it), no mini bar, a fun sized TV and the bath and shower were very dated (shower curtain does not scream 5star to me) all in all a bit underwhelming.
Indoor swimming pool was just ok and the jacuzzi jets were comical (definitely needs an upgrade).
We stayed for two nights including breakfast, which on the first day was fantastic (full English) sadly let down by the second days efforts, all I asked for was 2 soft boiled eggs but when they arrived they were well over cooked, I asked for a replacement which was accommodated straight away but this time they massively undercooked the eggs (I know sometime you can get slightly runny whites if you have a soft boiled egg but these were still translucent) in the end I gave up as we had to pack for check out.
The Grand Hotel is a lovely hotel and well worth a visit but the finer touches really need to be looked at in my opinion if they want to maintain a 5star facility and service.
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