Quinta do Pedregal Hotel & Spa

I recently had an incredibly disappointing and frustrating experience at Quinta do Pedregal Hotel & Spa when I encountered a bedbug infestation in the hotel room. Despite reaching out to both the hotel and their customer service, I received no assistance or reimbursement for the night. This ordeal has left me deeply dissatisfied with Quinta do Pedregal Hotel & Spa's handling of the situation and their lack of responsibility, especially given the current bedbug concerns in Europe. Upon arriving at Quinta do Pedregal Hotel & Spa, I got into the hot tub in the room, but it was cold. So then I changed into the robe and got on the bed to wait for the hot tub to warm up. I immediately noticed signs of a bedbug infestation in the room. I noticed small, reddish spots on the bed sheets, and upon lifting the mattress cover I noticed bugs and eggs further confirming my suspicions. I promptly photographed the evidence as a record of the issue, given the gravity of the situation. I then contacted the hotel's front desk, but their response was nothing short of apathetic. I was offered another room, but I did not want to stay in a facility with bedbugs. Despite my concerns and the pictures I provided, they showed no urgency in addressing the problem in issuing a refund for the evening. In the end, I had no choice but to leave the hotel and find alternative accommodation at my own expense. This experience not only disrupted my travel plans but also caused financial strain.

Lovely little hotel 30min from Porto. It is located in a rural area, so a car is required. Service was amazing, everyone was very friendly and room service was outstanding! We also ate at the restaurant which was tasty but I wouldn't recommend it for every night due to the limited choice of main dishes.

Great little hotel. Food was amazing, and staff absolutely wonderful. Smiles and great service all over. The only negative thing was a very small room. But there are bigger rooms available, so if I’m going back, I’d book one of the bigger rooms.

This was an amazing venue. It was super clean with a mixture of contemporary and old world styles. The staff were the friendliest we have seen in a very long while. We will definitely be coming back for another visit!

Estadia muito agradável. A destacar pela positiva a simpatia inexcedível de toda a equipa.

Tudo perfeito! Super atenciosos mas havia um problema com a piscina interior ( que estava fechada ) e não foi avisado sem ser no momento do check in. Penso que deveria ter havido uma compensação.

Passamos um fim de semana em casal, no meio da natureza, neste confortável hotel com staff simpático, bom pequeno almoço e relaxante spa. O que deve melhorar, será o menu do restaurante, pouca variedade e qualidade para o valor pago.

Um refúgio lindíssimo para um casal. Adoramos tudo!