59 Comentarios
Leonardo Hotel Koln Airport
Colonia|A 2.24km de la Kleingartenpark Hirschgraben e.V.
Arrived tired and hungry after travelling and working non-stop since the day before. Reception was efficient and friendly and the room great! Clean, spacious and comfortable with ample tea and coffee on offer. I went down to the restaurant. The staff are GREAT. However, although I am on a work trip - I could not bring myself to order as I felt awkward ordering such a pricey meal, so I went for the pizza at 12€ This pizza filled the hole in my stomach, but as a routine supermarket pizza buyer (usually on offer at around 3€), I immediately recognised the pizza that arrived. It was dry and lacked taste and left me feeling slightly resentful - but I ate it and washed it down with a red wine, as I was too hungry and tired to complain and wait for something else. A really good place to stay: convenient, good location and transport links... but maybe fill up before you arrive. Or maybe order from one of the cheaper tastier delivery options. In the morning, I had to be at work for 07h00. Because I arrived exhausted, I mis heard the receptionist say that breakfast was at 06h30. All I heard was 06h00. I needed to catch a taxi at 06h30, so I went down to breakfast at 06h10. I had booked b&b rates, so breakfast was included. Everything was set up but the lights were dimmed, so I helped myself to some fruit and a coffee (all I really need for breakfast). At 06h15, man in charge of breakfast came and moaned at me. He was really grumpy and unkind. He told me I was too early and that I should go and sit in the bar area so no one would see me (er, there was no one else there!). He was totally inflexible and rude. I explained my mistake to the receptionist and said I needed to cancel my breakfast booking as I would not be allowed to eat it the following morning (as I had to be at work by 07h00 again). The receptionist kindly packaged me up some more fruit, water, yoghurt and a small mars bar to take with me. After spending 07h00 - 17h00 at work, 99% of the time on my feet, I arrived back to find my room unserviced. Clearly the hotel has its rules and sticks to the rules that are convenient (like breakfast time), but is happy to break the rules like servicing a room. I did not actually care that the room was unserviced, it makes little difference to me - but on principle, after being made to SO unwelcome at breakfast, I thought it ironic that the hotel didn't actually fulfil their side of the contract. The reception staff are great, and when I mentioned it to them, said that if I need anything, I must just let them know.
66 Comentarios