Hoteles en Castle Hill, Australia

El hotel está muy bien situado y es muy agradable. Lamentablemente, el apartamento es un poco viejo y los sofás se han puesto. El hotel tiene todo lo que puede hacer en el apartamento. Lavavajillas, lavavajillas y secador, parques de coches gratuitos y WiFi. También puede reservar habitaciones de conexión si desea viajar con la familia. La ubicación es muy buena, deberías tener un coche. Sólo un par de minutos de coche y usted llegará al metro, tiendas, pubs, bowling. Por el precio, el lugar está bien.

25 December 11:50pm I arrived at Hills Lodge after my husband had booked me in online. I requested an upgrade for my room which I mentioned I was willing and able to pay for but was informed I was in the last room available for the night a queen standard. This was a 15+ minutes conversation which matters because I had informed the front desk team I had just been discharged for severely swollen legs and high blood pressure needed to rest immediately. A lovely porter assisted me with my bags and acknowledged my interaction with front desk had been challenging and difficult to understand. When we arrived at the room the bed was not made the sheets were sloppy tucked under the pillows and the sheets werehanging out of the sides and there was a big dip in the middle like someone had been sitting there , I was SHOCKED I told the porter who tried to convince me the bed was made and it had just been made in a rush. I refused to settle in as I could tell it was an unmade bed , I then saw a bin with RUBBISH in it, 2 Pepsi cans, KFC packets and showed him, he checked the bathroom and saw towels on the rack and open soap at the sink. He apologised and told me he’d call reception to organise another room. He tried to convince me this was unusual for the hotel. I was still aghast as the cost did not correlate with this tardiness. The front desk then organised another room for me down the hall “an upgrade” they said. It was a suite with a separate lounge - however to my surprise I had been told there was no more rooms available when I checked in 30mins before and there’s no way they would have prepared a room in 20mins. The room was presentable but the curtain had a big red stain on it (forgot to take a picture) and the carpet dusty and old. I told my husband of my experience but because it was 1am on Boxing Day and the state of my body I had nowhere else to go. I stayed there till the morning and left early for personal reasons and thankful I did not have to stay another moment there. A few days later I called the hotel and told them my ordeal - the manager was polite but I was disappointed in how he kept trying to excuse the front desk’s behaviour. He told me how another guest had given the front desk guy a glowing review. I was not rude when I called him but just factual and encouraged him to make improvements for his team and in how they receive guests. His comments made me wonder why would the front desk treat me like that. I was unwell, with a baby in hospital and a husband away. Did I not deserve compassion and good customer service. It made me wonder was it the colour of my skin? I’ll never know but one thing I know is to encourage you to speak out if something looks wrong! You’re paying for this service and if you’re going to stay at Hills Lodge - good luck. I would not personally use my hard earned dollars to stay there. Very disappointed customer. Hills Lodge - excellence matters not sure how you got 4 stars but please DO BETTER!

La piscina era buena y refrescante. La cama era agradable, pero el hotel en general era bastante caliente, ya que la AC era muy débil. Se ha mejorado lo que era muy bueno! Estacionamiento gratis y desayuno bufé $24 si usted pre reserva!

Muy bien situado. El cuarto estaba muy limpio y el servicio era excelente. El café en las instalaciones era conveniente con una buena selección. También cerca de los restaurantes finos. Seguramente se quedará de nuevo y se recomienda muy este alojamiento.

With a stay at Ingenia Holidays Sydney Hills in Sydney (Dural), you'll be a 2-minute drive from Castle Hill Heritage Park and 5 minutes from Castle Towers Shopping Centre. This holiday park is 12.2 mi (19.7 km) from Qudos Bank Arena and 12.6 mi (20.2 km) from Accor Stadium.Don't miss out on recreational opportunities including outdoor tennis courts and an outdoor pool. Additional features at this holiday park include complimentary wireless internet access and barbecue grills.Free self parking is available onsite.Make yourself at home in one of the 31 air-conditioned guestrooms. Conveniences include electric kettles, housekeeping is provided on request, and irons/ironing boards can be requested.

Fantastico servicio amigable con un sonrisa. Grande valor limpio y moderno. Las camas y la ropa también eran grandes. Estaba allí con la familia y estaban muy cómodos. En general era grande y le recomiendo muy bien.

Your accommodation was excellent - easy to find - easy to get into after hours and very close to Pennant Hills Day Surgery - where I had a procedure. It was also quite easy to get to if you follow the navigation in the car. Restaurants were within walking distance - definitely suited our purpose and I have told other people about it already.

Absolutely appalled by the state of the room we were given. Even the Budget Ibis's I've stayed at were held to a higher standard than this place. Upon entering our room we were greeted by a musty smell, which would make sense as there was mould from the top of the window to the ceiling. From there it got even better- Threadbare carpets, cobwebs, thick dust covering the tv, bed lights and headboard, filthy fridge that has obviously never been wiped out, stained linen, bathroom sink with the plug jammed so it was unusable...the list goes on! If it wasn't quite late when we arrived and we weren't leaving early in the morning I would have found alternative accommodation...even my 11yr old was disgusted and wanted to leave as it was, in her words, unsanitary! Absolute disgrace to the Ibis/Accor brand. The only positive was the free parking.

La limpieza es muy importante para todos los hoteles y alojamientos. porque puede causar enfermedades. El polvo viene del ventilador y el aire acondicionado cuando está corriendo. Voy a mostrar los cachorros que pasan por las lagunas en las paredes. En particular, el ruido de las puertas y el aire acondicionado deben ser sustituidos, pero aunque me di cuenta de que esto es cómo terminamos si nos quedamos después de la sala de ahorro. La gestión es muy amable, pero necesita más atención a la limpieza y quizás sea hora de hacer renovaciones. Gracias.

We always stay here when we go to the hospital. If you call and book that way you can get hospital rates, if that’s where you’re going! So accomodating, and they’re more than happy to go above and beyond to ensure you’re comfortable. Parking is convenient and there’s plenty of it. Such a convenient location, we stay there when we have things at the public and private hospital. Close to bus stops, the station and great food locations. The Thai a few doors up is amazing. Also the restaurant attached to the motel is great!