Touchwood Resort Bhopal

A once-promising property tarnished by avaricious and unprofessional staff – this is our unfortunate experience at the hands of the employees of this otherwise beautiful establishment. When we speak of staff, we're not referring solely to the untrained ground-level personnel. Shockingly, even the PR manager, Mr. Rohit, demonstrated an alarming lack of professionalism. We recently hosted a birthday party at this venue, and everything was proceeding splendidly. The final bill was settled, and we exchanged pleasantries. However, our delight was short-lived, as we soon found ourselves confronted by individuals who insisted on extracting additional money. Their justification was that one of the photographers had inadvertently touched the exclusive buffet reserved for our party, despite the abundance of food available. The situation grew increasingly uncomfortable as they became persistently insistent on additional payments. We reluctantly handed over more cash to the PR manager, only to see him promptly disappear, leaving the ground staff to approach us for even more money. This entire episode was nothing short of appalling and utterly unexpected in any respectable establishment. It became clear that the staff, demoralized by the meager compensation and treatment they receive from the management, had shifted their focus from ensuring customer satisfaction to aggressively pursuing every possible cent for themselves. This experience was far from what we anticipated in a venue of this caliber.

My recent stay at touchwood booked was disappointing. There were water shortages, a malfunctioning fan, and subpar food quality. Despite raising concerns, the staff’s response was slow. While some aspects, like room cleanliness, were satisfactory, they were overshadowed by the significant shortcomings. Touch-wood needs to prioritize maintenance and guest satisfaction. I hope my feedback prompts improvement

Rooms are very bad and smelling, not good for couple. Just go and return back not good for staying its very horrible experience

We enjoyed our stay, ambience, food quality, dam view, silence, nature and many more to say.

Hotel is situated near the lakefront where you will get the best views with the taste of the food staff is very helpful they even served food of of menu as well The welcome drinks was served was excellent Nandkishor‘Laxman , Rajat and bartender PRIYESH vey helpful .

Place was beautiful, and had an amazing view, but there service was not the same as it cost. The food was good, but, the service was lacking a LOT! The Food took time to arrive and so did the bill. As well as the plates and bowlers or cracked and chipped. Place can be a lot better if the service improves.

Never going to visit this place again,they return out token money and don't even apologies , owner was only give excuses ,not going to suggest anyone,don't go their they ruined you trip,and this place was not also for family persons, people take alcohol near pool

Worst customer service and no one to help you in need..in such a far place from city 15kms away..rude behaviour from the kitchen manager and in reception.Only the place is nice!Stay at your own risk. The food quality is also no upto the mark,Ambience is also not clean!

It is a beautiful property with great rooms and to top it all a great staff followed with excellent service. Will definitely go there again. Overall a unforgettable experience in an excellent way.