Kimpton Hotel Monaco Baltimore

Place is beautiful but hot water in sink wasnt working and when you showered the whole barhroom floor and the carpet outside the bathroom was also soaked. Asked for help and rhet just gave us towels to out down

Lovely restoration, fabulous stained glass windows. Restaurant was wonderful. Staff very accommodating. Only thing I missed was a chair or loveseat in the room.

The security guard was extremely helpful. Housekeeping took several hours to bring towels. I requested them at 8:30am and did not receive them until 1pm. Trash was not dump upon arrival

Beautiful hotel, excellent service, spacious room and fantastic location. My only complaint was there was some mold on the grout right around the tub and shower curtain was slightly ripped around one of the holes by the rod.

The overall stay was good and I felt safe. The only issue I had was that my husband ended up getting food poisoning around 3 am and could not get anyone on the phone and no one was in the lobby so I could get some cleaning supplies. When I tried concierge phone line about the 4th time someone rude answered and said they don't have cleaning supplies. I was a little taken aback since it is a hotel. I did my best with what I had which was basically towels in the bathroom. I know for next time I go anywhere now is to bring some disinfecting wipes. I would stay here again though

Check in was slow as there was only one receptionist behind the desk & many guests trying to check in. Bar closed at 9pm so after our concert we could not get a nightcap at the hotel. TV in our room did not work.

Exceptionally beautiful hotel; however, not “functional” for a family. Room slept 6 (including old bunk beds). Bathroom soap dispensers were not kid-accessible. Although we had 6 in the room, we received 3 sets of towels and 1 roll of toilet paper. Neither coffee nor microwave in room. Coffee was located in lobby but no cream available and only from 6-10am. Valet parking was the only option the hotel gave and it was an extra $50/night. Lobby is actually on the 2nd floor of the hotel so when you walk in on the 1st floor, you only get greeted by a security guard who claimed not to know anything about the hotel. Bar service at night was…interesting; however breakfast service and food was great albeit costly for eggs and bacon.Again, it’s an absolutely gorgeous hotel….but for a family traveling we would have preferred more amenities included and less “fancy” wallpaper.

The elevator floor was sticky and the elevator has a pungent smell. The shower water is barely warm. The room did not have a remote for the television and it took the staff more than 2 hours to bring me a remote for the television. The only extra amenity is two bottles of water if you’re an IHG member.

I have never encountered a harder working group of people! These young people are doing an excellent job.